Western Truck Repairs is a renowned brand in the heavy vehicle smash repair industry and is a division under AMA Group - Heavy Motors.
We offer a complete range of services, from minor mechanical and accident repairs to complete hand-finished re-builds; we really can do the lot.
We have a great network with towing & salvaging operators to ensure we can provide the utmost service to see each job right through from beginning to finish.
Our facility is a bustling hub of activity, with experienced panel beaters, mechanics, body builders, fabricators, spray painters, chassis aligners, and electricians working together as a cohesive team. We pride ourselves on positive culture within our workplace and love growing our team as we continue to expand.
The Opportunity
We are looking for a skilled professional who can take accountability for this site and control all the activities, ensuring that all work is undertaken in a timely and correct manner, thereby ensuring quality repairs, customer care, and satisfaction.
Our goal is to maximize the profitability and reputation of the business at all times while maintaining a safe working environment for all staff.
Responsibilities
Work Health and Safety
* Ensure that the site remains safe by maintaining the WHS management system.
* Immediately report and record any safety incidents or near misses and action required.
* Ensure all environment policies and procedures are followed.
Customer Service and Stakeholder Management
* Ensure exceptional customer service is provided to all clients and work providers.
* Monitor scores and feedback and action as required.
* Upon collection, ensure clients are walked through the repairs.
* Ensure the day-to-day relationship with all work providers is upheld and protected.
Quality and Vehicle Management
* Ensure vehicles are repaired to their pre-accident condition.
* Ensure final QA Inspection is carried out.
* Resolve any quality or safety concerns.
* Ensure comprehensive and accurate quotes are carried out.
* Ensure upon vehicle's arrival, appropriate vehicle arrival inspection is carried out.
* Ensure Quoting/Management System is updated to reflect completion and departure.
* Ensure parts are ordered via parts management/ordering system and invoices, credit notes, and returns are actioned.
* Parts are labeled and stored accordingly.
Production Workshop Management
* Oversee the production management of the workshop to ensure production targets are achieved and that vehicles are repaired to their pre-accident condition.
* Proactively manage the incoming/outgoing of vehicles to maximize capacity of the workshop.
* Ensure vehicles are repaired as per the Job Sheet, Repair Method, and SOP.
* Ensure appropriate usage of consumables and materials to avoid wastage.
P&L, Reporting, and Administration
* Ensure the site is operating profitably, prepare and/or review P&Ls, budgets, ARC, job costings, KPIs, management reports, utilizing the tools provided.
* Ensure EOM & OEM reporting is accurate and submitted on time.
* Ensure invoicing is carried out accurately for all clients/Work Providers and within invoicing timelines.
* Ensure all subcontractors engaged comply with the AMA subcontractor requirements.
* Ensure clients are advised of monies prior to vehicle collection and money is collected.
Leadership and People Management
* Proactively build and maintain positive work relationships and culture.
* Update timekeeping system to reflect absences.
* Oversee the team on site, including but not limited to:
1. Recruitment and onboarding of new team members (with appropriate authorization).
2. Ensure new team members are appropriately inducted prior to commencing work.
3. Conduct annual performance appraisals.
4. Handle employee misconduct/grievances in conjunction with People Team.
5. Ensure team members have current required licenses and qualifications.
Benefits
* Rewards & recognition.
* Career development and training.
* Discounts on parts and tools.
* Uniforms.
* 24/7 professional counseling for Team members and their immediate families.
We champion our Team because it's our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers.
AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.