Overview
TK Elevator are a global company that has become one of the most successful manufacturers of Lifts, Escalators and Moving Walks.
Servicing both the commercial and residential markets, our organisation continues to forge its way to becoming the market leader.
We currently have a permanent full-time National Response Centre Operator position available in the call centre.
The role will report directly to the National Customer Care Manager.
Your Responsibilities:
Scheduled shifts (Tuesday to Saturday, 2:00pm – 10:00pm)
Answering inbound calls from clients, building managers, and trapped passengers
Making outbound (warm) calls for job follow-ups and updates
Logging and completing work orders received via email or phone
Responding to email enquiries in a timely and professional manner
Allocating technicians to attend lift breakdowns and emergency callouts (including trapped passengers)
Monitoring and prioritising urgent jobs to ensure safety and compliance
Liaising with field staff and internal departments to ensure smooth coordination
Updating job statuses and notes accurately in the system
Providing exceptional customer service in often high-pressure situations
Following escalation procedures for critical or unresolved issues
Your Skills and Attributes:
Show initiative and be proactive
Ability to solve problems and decision making
Great attention to detail
Excellent interpersonal skills with impeccable communication, both verbal and written
An ability to maintain composure under pressure in a demanding environment
Ability to follow customer issues through to resolution
Strong organisational skills
What we offer you
At TK Elevator you will be able to extend your horizon – thanks to flexible working time models, international teams and a wide range of individual training courses.
A collaborative approach and treating each other with respect have been central to what we do for more than 200 years.
If that's as important to you as it is to us, then apply now
We value diversity and therefore welcome all applications, irrespective of gender, nationality, ethnic and social background, religion and beliefs, disability, age, or sexual orientation and identity.
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