About the team
Utilities Network Operations sits within Infrastructure Gold Coast and is responsible for operating and maintaining essential water, sewerage and recycled water infrastructure across the City.
The team supports treatment plants, network operations and incident management functions that keep critical services running for the Gold Coast community. This environment is operationally focused, compliance driven and fast paced. The Governance function ensures our documentation, procedures, training materials and registers are accurate, controlled and audit ready. You will work closely with the Infrastructure Operations Technical Adviser, Supervisors, Coordinators and operational teams across Network Operations and Treatment Plants.
About the role
As an Infrastructure Operations Governance Officer, you will play a key role in strengthening documentation integrity, governance visibility and operational consistency across critical infrastructure services. You will provide structured administrative and governance support to ensure operational documentation, registers and records are accurate, current and accessible. Working under direction, you’ll help manage controlled documents, support training material development, liaise with stakeholders across operational teams, and contribute to continuous improvement initiatives that strengthen compliance, reduce risk and keep operations running smoothly
Key Responsibilities:
* Maintain and update controlled documents, registers, and operational records.
* Support with document reviews, version control, and audit readiness.
* Assist in developing and updating training materials, guides and process documentation Gather and organise information to support governance reporting and compliance tracking
* Liaise with teams and respond to document-related queries.
* Support continuous improvement initiatives across Infrastructure Operations
We’re looking for people who have:
* Strong attention to detail and organisational skills.
* Experience in administrative or coordination roles.
* Proficient in Microsoft Office; ability to learn new tools quickly.
* Effective communication and stakeholder engagement skills.
* Willingness to learn and work across governance and operational environments.
Be part of shaping the Gold Coast’s future
The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.
We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:
* 9-day fortnight
* Flexible work arrangements to suit your lifestyle, including hybrid/work from home options, flexible working hours and locations
* Personal and professional development courses
* Access to 350+ fitness facilities through Fitness Passport
* 4 free confidential counselling sessions a year for you or an immediate family member
* 1 free nutritionist and financial advice session per year
We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.
How to applyTo submit your application, please click apply now and complete the application form. You will be required to upload your resume and a cover letter (no more than two pages) outlining how your skills, experience and personal attributes will enable you to be successful in this role. Please note that you may also be asked to provide relevant qualifications, where applicable.
Closing Date Monday 23rd March 2026 / 11:59pm
Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.
We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We consider all qualified candidates for employment, irrespective of race, age, religion, gender identity, sexual orientation, disability, or other protected characteristics by law.