Customer Service Representative
The organization requires a customer-focused professional to serve as the primary point of contact for customers.
Key responsibilities include:
1. Responding to customer inquiries via phone and email, providing product and service information to new and existing customers.
2. Processing and monitoring customer orders, with updates as necessary.
3. Maintaining positive relationships with business-to-business (B2B) customers.
4. Assisting with administrative tasks such as email management, document filing, data entry, and CRM system maintenance.
5. Preparing and maintaining accurate records of customer interactions and transactions.
To be successful in this role, candidates will require:
* A high school certificate or equivalent qualification; a Certificate III would be advantageous.
* Experience in a similar customer service position, preferably within a fast-paced or B2B environment.
* Excellent verbal and written communication, as well as interpersonal skills.
* Ability to work independently and as part of a team.
* Strong attention to detail and a customer-centric attitude.
* Industry experience in food, logistics, or FMCG would be beneficial.
This is an excellent opportunity to join a reputable business that supplies a wide range of customers across the food sector. The workplace is supportive and dynamic, offering opportunities to contribute to a strong team and achieve meaningful customer outcomes.