Job Opportunity: Customer Experience Specialist
">
We are seeking an experienced Customer Experience Specialist to join our team. This role involves delivering exceptional service through both voice and written communications, acting as the primary point of contact for high-value clients.
The ideal candidate will have a strong background in customer service, with experience in managing incoming tier 1 customer enquiries and resolving issues in a timely manner. They will also be proficient in CRM systems, particularly Salesforce and SAP.
This is an exciting opportunity to work with a variety of departments across the business and contribute to process improvements and business enhancement initiatives. You will have the chance to build your career while utilising your waste collection industry expertise and customer service skills.
Key Responsibilities:
* Manage incoming tier 1 customer enquiries from Premium Care and National Key Accounts
* Deliver a First Contact resolution experience for customer inquiries
* Build and maintain strong relationships with internal and external stakeholders
* Manage personal and team cases within specified SLAs
Requirements:
* Minimum 3-5 years' experience in customer service, preferably in a contact center environment
* Proven proficiency with CRM systems, particularly Salesforce and SAP
* Exceptional written and verbal communication skills
Benefits:
* An attractive remuneration package and annual performance bonus
* A close-knit team environment that prioritises inclusion and collaboration
* Opportunities to collaborate with and learn from a variety of departments across the business
* Monthly culture days and free on-site parking
We value diversity, equity, and inclusion, and we are committed to providing working environments where everyone is included and treated fairly and with respect.
Other Opportunities:
* A Veolia Career offers endless opportunities for growth and development
* A comprehensive Employee Assistance Program (EAP)
* Corporate Discounts and Bupa health insurance discount
* Volunteer Opportunities and Salary sacrificing