The Inchcolm Hotel, 73 Wickham Terrace, Spring Hill, Queensland, Australia
Key Responsibilities
* Oversee daily Front Office operations, ensuring seamless guest experiences and prompt resolution of guest needs and concerns.
* Supervise and support Front Office team members, providing guidance during peak periods and fostering a culture of service excellence.
* Monitor room availability, rate accuracy, and billing instructions to maximise occupancy, revenue, and compliance with credit policies.
* Liaise with Finance to ensure adherence to credit procedures and approve discounts, rebates, and upgrades where appropriate.
* Drive revenue opportunities by identifying and implementing promotional strategies in collaboration with hotel outlets and partners.
* Maintain high standards of cleanliness, uniform, and professional conduct across front‐of‐house and back‐of‐house areas.
* Assist with recruitment, onboarding, and training of Front Office colleagues, ensuring engagement through briefings, recognition, and team building.
What You'll Bring
* 1+ years of experience in hotel front office operations, ideally in a leadership or supervisory role within a fast‐paced hotel or similar property.
* Proven ability to deliver exceptional guest service with confidence, professionalism, and a dynamic, vibrant personality.
* Highly developed interpersonal and communication skills, both written and verbal, with superior decision‐making and problem‐solving abilities.
* Detail‐oriented with the ability to manage multiple tasks, conflicting deadlines, and varying guest situations in a fast‐paced environment.
* Demonstrated leadership and teamwork skills, with a focus on self‐development and driving superior results through engagement and collaboration.
* Experience in managing guest feedback channels, resolving complaints, and driving continuous service improvement.
How You Work
* Daymaker ethos — no one's too big for the small things.
* Inclusive leader — values diverse perspectives; builds belonging.
Perks from Day One
* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
* $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel & entertainment network.
* Paid parental leave; community & volunteering opportunities.
Police Check Acknowledgement
Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.
EEO Statement
We welcome applicants from all backgrounds.
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