About the Role
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* We are seeking a highly skilled Technical Support Specialist to join our team.
Key Responsibilities:
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* Providing Tier 2 Technical Support: Troubleshoot, diagnose, and resolve IT system issues for our frontline operational and corporate staff.
* Deploying IT Infrastructure: Installing, configuring, and maintaining hardware, software, and network equipment to ensure seamless technology services.
* Customer Satisfaction: Ensuring timely support to clients through thorough investigation, diagnosis, and remedial action.
* Effective Communication: Establishing and maintaining communication networks with internal and external stakeholders to provide updates and ensure service delivery standards are achieved.
Requirements:
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* Extensive Experience: Proven track record in enterprise-scale ICT services environments, utilizing ITIL framework and ServiceNow in a Service Delivery/Service Management context.
* ITSM Tools: Familiarity with IT Service Management tools to facilitate tasks and workflows for IT Service Delivery.
* Agile Practices: Awareness and understanding of Agile practices and ways of working.
* C Class Driver's Licence: Possession of a minimum C Class driver's licence (non-restricted).
Working Conditions
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* This role may require work outside regular business hours and in response to crisis management situations.
* Performance of some manual tasks, including moving computers and printers, may be required.
* The incumbent may be required to travel and work within their area of responsibility or undertake intrastate, interstate deployment or travel as required.
Leadership Competencies
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* Vision: Stimulates ideas and innovation.
* Results: Drives accountability and outcomes.
* Accountability: Fosters healthy and inclusive workplaces.
Shared Values
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* Exemplifying the QFES shared values is essential for this role.
How to Apply
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* Please refer to the Public Service Application Guide for information on how to apply for this role.