S&S Banking Consultant Role
We are seeking a customer-focused banking consultant to join our close-knit team in branches across the Sunshine Coast. As a banking consultant, you will play a critical role in building trusted relationships with customers and delivering exceptional customer service.
No experience in banking is required, as we provide a comprehensive training program that sets you up for a career in this field. Our team members come from diverse backgrounds, including hospitality, retail, and travel, and share a passion for connecting with people and providing excellent customer service.
Key Responsibilities:
* Deliver customer-obsessed service that drives customer satisfaction and first-call resolution.
* Provide timely and accurate information on everyday banking enquiries, account openings, and processes via telephone and/or online channels.
* Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
* Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes.
We offer a range of benefits and support resources to ensure a healthy work-life balance, including flexible work arrangements, remote work options, and tools to enable productivity outside the workplace. Suncorp Bank is committed to creating an inclusive workplace where people from all backgrounds can thrive.
If you're customer-focused and ready to build a future career in banking, we encourage you to apply for this role.