Manager Customer Experience (fixed-term opportunity for up to 6 months with possibility for extension and/or permanency)
Perth, Western Australia (Hybrid)
The Department of Local Government, Industry Regulation and Safety (LGIRS) is more than just an employer. We aim to provide our employees the opportunity to:
* Contribute - give back to your community, share your knowledge and improve safety.
* Develop - grow your skills, develop a career path, and expand your horizons.
* Thrive - find balance between work and home life, make a change and enjoy a better future.
Here at LGIRS we value diversity and appreciate every individual’s perspective, bringing together a diverse and inclusive workforce to drive innovation and success. We are committed to creating and maintaining a diverse workforce that reflects the community we serve and inclusive culture where all employees feel valued, respected and connected.
The Role
The Manager Customer Experience is a key leadership position and is responsible for identifying, leading and implementing changes that transform the front-line customer service model within the Conciliation and Trader Intervention branch.
* Influence operational leaders, team members and project teams to deliver customer centre strategies.
* Help shape and enhance digital service delivery strategy.
* Provide contemporary and professional advice to senior manager on customer experience matters.
* Participate in project, operational and workforce planning.
* Implement continuous improvement initiatives.
Benefits working for LGIRS
* Flexible working hours (with a standard 37.5 hour week)
* Flexible working arrangements (from home, the field and office)
* 20 days of annual leave per year (which can be taken at half pay)
* 17.5% leave loading paid annually on accrued annual leave
* 15 days personal leave per year
* 13 weeks long service leave every seven years (which can be taken at half pay)
* 18 weeks paid parental leave (after 12 months of service)
* 3 public holidays in lieu per year
* 5 days reproductive leave per year
* 10 days disability leave per year
* 5 days bereavement leave
* 5 days cultural leave for Aboriginal and Torres Strait Islander people per year
* Ability to purchase additional annual leave
* Opportunities for professional development, acting, shadowing and mentoring
* Formal training options
* Stable work, job security, fair remuneration and 12% superannuation contributions
Interested? Click on “Apply” now to learn more about the role and how to apply for the position.