Company Description
Join us at Accor, where life pulses with passion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart, Join us and become a Heartist .
Job Description
Job Purpose
To plan and coordinate all Reservations activities to ensure a smooth and efficient running of the Department, whilst ensuring maximum revenue is achieved and high occupancy is maintained.Provides ongoing leadership,supportand guidance to the entire Reservations team to ensure the overall success of the Department.
Primary Responsibilities
* Supervision,supportand training of ReservationsTeamMembers to ensure standards and procedures areobservedto provide a consistent,high levelof service for all guest contact
* Prepare yearly forecasts of occupancy and revenue in conjunction with Management
* Prepare and follow monthlyobjectivestoincrease occupancy and revenue
* Handles all incoming reservations enquiriesin a timely manner, taking particular care to up-sell andmaximise revenue opportunities
* Explain variances between forecast and actual occupancies andadviseManagement accordingly
* Ensure revenue is maximised through revision of occupancies,especially during peak seasons
* Ensure familiarity with the reservations system, all tiers of the rate structure,occupancyand Property features to maximiseoccupancy at every opportunity
* Manages internal allocations of promotional specials, Unit Owners, RCI and Minimum IncomeAgreement units
* Maintain strong product knowledge – know all products and specials available at the Property and Properties in the surrounding Area
* Compile relevant Reservations reports as necessary
* Coordinate group bookings at theHotel,attemptingto fulfil client requests and special needs where possible
* Identifiestheearly stagesin over-booking situations andattemptsto find solutions oralternatives to mitigate this
* Check manifests and email booking confirmations to ensure they correspond with bookings in the Property reservation system
* Hold regular yield meetings with the General Manager and Front Office Manager to review high and low occupancy periods,eventsand review opportunities
* Attend regular Front Office meetings to ensure clear communication between the Front Office Team, SalesTeamand Reservations Team
* Maintains records of special accounts and travel agency statistics, to provide Sales withaccurateaccount statistics
* Advise Sales Team of any relevant sales leads
Qualifications
* Minimum 1 year experience in a reservations/sales leadership role
* Qualifications in Hospitality/ Tourism Management or Sales/Commercial
* Hotel industry experience is preferred but not essential
* Demonstrated leadershipexperience, in a sales environment preferred.
* Strong computer and systems skills preferably in Opera Cloud.
Additional Information
Competencies
* Strong analytical skills.
* Positive energy, eye for attention to detail and strong drive for results
* Ability to work with multiple stakeholders and fast paced environment
* Appropriate working rights to work within Australia
* An ability to understand and navigate complex stakeholder environments
* Strong focus and passion for hotel operations
* Sound understanding of emerging trends in the industry
* Demonstrated ability to coach, mentor, develop and inspire teams
* Confident and articulate communication, negotiation,relationshipand networking skills
* Time management skills with the ability to multitask
* Strong personal integrity
* Good interpersonal skills with ability to communicate with all levels of team members
* Flexible and able to embrace and respond effectively to change
* Role model in Accorvalues andHeartistculture
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