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We're looking for an experienced Motor Performance Advisor to join our Motor Claims team in a permanent role based at Eagle Farm, Queensland. This role plays a critical part in delivering motor performance insights, supporting assessors and repairers, and ensuring high-quality repair outcomes that put customers first.
About the Role
As a Motor Performance Advisor, you will provide motor performance insights through a structured Assessor and Repairer Audit & Quality Assurance framework. You'll partner closely with Motor Claims Assessors, Repairers, Managers and National Leaders, providing technical, system and performance support to achieve optimal repair quality, cost control and timeliness, while delivering an exceptional customer experience.
Reporting to the Motor Performance Manager, this role sits within Consumer Insurance – Motor Claims Customers and operates at Team Member level (Fixed Salary Band 4). We support flexible ways of working, where business needs permit.
Responsibilities
* Achieving Average Repair Cost (ARC) and Average Combined Cost targets
* Supporting decision-making for SPIRA repairers, Motor Claims Managers and Assessors to meet cost, quality, customer and timeliness outcomes
* Monitoring compliance across AudaNet, AudaBridge and E-Scribe
* Conducting Assessor and Repairer audits, including compliance with internal processes and the Suncorp Vehicle Repair Standard
* Coaching and developing Assessors through structured 1:1 audit feedback sessions
* Providing technical, system and delegation support to Assessors and Repairers
* Ensuring claims are managed efficiently and within required timeframes
* Supporting continuous improvement initiatives aligned to business plans
* Acting as a referral point for complex customer enquiries and complaints
* Delivering exceptional internal and external customer service
* Identifying, managing and escalating risks in line with industry codes of conduct
* Reviewing risks across internal and external operational environments
About You
To succeed in this role, you will bring strong technical capability, sound judgement and a customer‐focused mindset.
Mandatory Qualifications
* Trade qualification as a Panel Beater, Spray Painter or Mechanic
Desirable Qualifications
* Certificate IV in Vehicle Loss Assessing
Experience & Capability
* Demonstrated expertise in vehicle loss adjusting and estimating
* Extensive quoting and estimating experience
* Advanced customer management capability
* Proven ability to coach, mentor and influence others
* Advanced vehicle damage assessment and estimating skills using Methods Based Assessing & Repair
* Strong understanding of State, Federal and Insurance Codes of Conduct
* Detailed working knowledge of ClaimCenter, AudaNet, AudaBridge and E‐Scribe
* Excellent written and verbal communication skills
* Strong conflict resolution, negotiation and influencing skills
* Ability to identify trends, manage priorities and make informed decisions with minimal supervision
* A collaborative approach with the ability to work effectively in team environments
What We Value
We're looking for someone who embodies our behaviours — someone who delivers on commitments, adapts to change, listens to customers, collaborates with others and continuously looks for better ways to work while prioritising safety and wellbeing.
What we can offer you
* Discounts and offers on a range of insurance products
* A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer parental leave, and unlimited paid emergency response leave.
* Invest in your brighter future with ongoing study support and career development programs.
* Give back to our communities with payroll giving, donation matching and paid volunteer leave.
* Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.
Advertised: 12 Mar 2026 AUS Eastern Daylight TimeApplications close: 19 Mar 2026 AUS Eastern Daylight Time
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