At Winthrop Australia, we are dedicated to providing cutting-edge technology solutions to the education sector. We believe in making technology accessible, user-friendly, and effective in empowering educators and students.
Role: Technical Support Specialist – Education
We're on a mission to make technology a seamless part of every classroom. As a Technical Support Specialist – Education, you'll be the go‑to champion for teachers, students and staff, troubleshooting everything from Apple to Windows, cloud services to on‑site servers. In a fast‑paced environment that values autonomy and clear communication, you'll resolve issues quickly and help schools thrive on a solid IT foundation. If you're passionate about learning, enjoy building trusted advisor relationships, and thrive in a culture that rewards curiosity and continuous growth, this role is your next big step. Join us in Perth and turn everyday tech challenges into opportunities that empower the next generation of learners.
Day to Day Responsibilities:
* Be organised, with a high level of autonomy
* Develop and maintain an understanding of the Winthrop Australia support process and methodology, including systems, time recording, ticketing platforms and other support systems
* Provide reactive and proactive IT support, for issues with client's systems, servers, telephony, security, cloud, and network infrastructure.
* Troubleshoot and resolve technical problems with a focus on clear communication and efficient solutions.
* Train and assist staff and students on the use of educational technology tools and resources
* Document resolutions, how-tos and processes, both for internal and client-facing use
* Ensure all IT resources are compliant with relevant policies and regulations.
Want to make a great first impression? Here's what will set you apart:
* Prior experience in an educational setting
* Experience with ConnectWise
* You can communicate well and know how to keep people informed with the ability to explain technical concepts to non-technical users
* Have previously supported Mac in a corporate or education environment with experience in Mobile Device Management (MDM) solutions
* You're an IT generalist with technical knowledge of hardware, software, server and networking systems.
* Ability to work independently and collaboratively in a team-oriented environment
* You've got the ability to think outside the box and the confidence to troubleshoot problems onsite or by phone
* You're wanting to have a trusted relationship with your clients as their technology advisor
* You know your limits, when to ask for advice and are comfortable in doing so
* Most importantly you're hungry to learn more and prove that you have the goods to progress to the next level
Candidates are welcome to apply with either formal IT qualifications or relevant experience, as both are valued for this position.
Additional Requirements:
* Able to obtain a Working with Children Check and a National Police History Check (NPHC) from the Western Australia Department of Education.
* Valid Australian Class C driver's license and vehicle
* Permanent Australian resident or citizen
* Be based in Perth, Western Australia
A bit about us:
We believe in balance and growth, which is why we dedicate a portion of your schedule to more than just daily tasks. Time is set aside for learning and those essential admin catch-ups, ensuring you stay efficient creative, and ahead of the game.
• We prioritise continuous learning with dedicated time for skill development, and full support for courses and industry events
• We equip our team with the best technology to excel typically a MacBook, iPad, iPhone (or reimbursement of personal phone costs)
• We value your time, both at work and at home. Our team enjoys a healthy work-life balance, with overtime being the exception, not the rule because your well-being matters
• Team perks - enjoy access to the latest tech and gear at cost price
If you are passionate about technology and education, and thrive in a supportive and customer-focused environment, we want to hear from you