About Us
Located in the City of Lake Macquarie which is fast becoming a popular living destination for those opting for a sea-change or to escape the bustle of nearby Sydney. Cooranbong & Bonnells Bay Animal Hospitals are small animal hospitals committed to providing exceptional veterinary care, treatment and advice.
The Opportunity
We are currently seeking an experienced Veterinary Receptionist to join our wonderful team on a part-time basis. As the first point of contact for our clients, the receptionist plays a crucial role in ensuring a welcoming and efficient experience for both our clients and their pets. You will be responsible for managing front-desk operations, handling client communications, and providing support to our veterinary team. We are seeking an efficient, organised and proficient communicator who is passionate about working with our team to build positive rapport with our clients.
Key Responsibilities
Greet clients and their pets with warmth and professionalism.
Answer phone calls, emails, and inquiries, providing accurate information and scheduling appointments.
Manage patient records, ensuring they are up-to-date and accurately maintained.
Process payments, handle transactions, and manage invoicing.
Assist with managing the clinic's appointment schedule and coordinating with veterinary staff.
Provide administrative support, including filing, data entry, and maintaining inventory of office supplies.
Ensure the reception area is clean, organized, and welcoming.
Our Ideal Candidate
Previous experience veterinary receptionist within the animal industry/clinic environment (essential).
Experience in Veterinary Nursing would prove beneficial, however not essential.
Knowledge of Ezyvet is ideal but not essential.
Excellent communication and interpersonal skills, with a strong ability to provide exceptional customer service.
A genuine love for animals and a compassionate attitude towards pet owners.
An eye for detail, a good work ethic and a willingness to keep learning and improving both themselves and the practice.
An ability to handle a high volume, fast paced, hospital environment.
The ability to manage a busy appointment schedule & manage reception administration tasks.
What Is On Offer
AMAZING location and practice facilities.
Great Place to Work – Certified: Join a clinic recognized for its positive work culture.
VC Learning Academy: Access our online learning portal for continuous professional development and stay ahead in veterinary practice.
Personal Wellness: Utilize our Employee Assistance Program (EAP) to support your overall well-being, both personally and professionally.
Support Network: As part of the Vets Central Network, you'll have access to a broad network of like-minded professionals, offering a strong support system and collaboration opportunities.