We are looking for a talented Service Advisor to join our high performing team in Darwin, NT.
In this role, you will provide routine support to our East Arm Branch; including customers, end-users, distributors, and/or dealers, seeking information through various mediums.
You will make an impact in the following ways:
* Document customer inquiry information within appropriate Cummins systems
* Provide prompt assistance to customers through various media - Multi-Skill/Multi-channel support (Chat/Email/Phone)
* Resolve non-routine customer issues through understanding Cummins processes, systems and practices
* Escalate complex issues, providing documentation through process
* Understand new and existing Cummins processes, systems and practices and delivers training to new hires
* Contribute ideas and suggestions on how the existing processes can be made more customer centric or efficient
* Support improvement projects intended to improve customer experiences and organizational goals.
* Ad hoc participation in projects and pilot programs as they come up
* Generates and maintains knowledge content, delivers training and is considered a Subject Matter Expert or Team Leader.
* Determining applicable coverages, account availability and payment terms
* Processing invoices as required for cash sale customers
* Processing warranty and policy claims
* Scheduling and planning
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.