Job Title: Luxury Guest Services Expert
We are seeking an experienced Porter/Valet to provide exceptional guest experiences at our Gold Coast hotel. As a key member of our team, you will be responsible for delivering top-notch service, ensuring seamless operations, and resolving guest inquiries in a timely manner.
Responsibilities:
* Concierge Desk Operations: Manage the concierge desk, responding to guest requests, and providing personalized recommendations for dining, entertainment, and activities.
* Maintaining Service Standards: Uphold the highest standards of service excellence, ensuring that every guest interaction is exceptional and memorable.
* Resolving Guest Inquiries: Effectively resolve guest complaints, concerns, or questions, providing prompt and courteous assistance to maintain guest satisfaction.
Requirements:
* Experience: Prior experience in concierge roles within luxury environments, with a proven track record of delivering exceptional guest experiences.
* Leadership Skills: Strong leadership and communication skills, with the ability to motivate and guide team members to achieve excellent results.
* Certifications: Relevant certifications, such as hospitality or customer service training, may be advantageous.
Benefits:
* Competitive Salary: A competitive salary package that reflects your expertise and experience.
* Opportunities for Advancement: Opportunities for career growth and advancement, with a clear path for professional development.
* Benefits Package: A comprehensive benefits package, including medical, dental, and vision coverage, as well as access to employee perks and discounts.
About Us:
We are a leading luxury hotel brand, dedicated to delivering exceptional guest experiences and exceeding expectations. Our team is passionate about providing unparalleled service, creating memorable moments, and building lasting relationships with our guests.