Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.
With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics.
Our real-world practitioners work collaboratively to deliver future-focused outcomes.Job Title:Director – SalesGrade: CRole Description/Summary:The Practice Lead will focus on building future capabilities and solutions required to position Firstsource as the market leader in terms of market share, revenue and analyst ratings in the collections outsourcing space.The Practice head will support the ownership of P&L; and likely drive revenue emerging from strategic initiativesProvide leadership and strategic direction for the collections business along with the market Head – focusing on strategic deals, new offerings and target acquisitionsDefine the vision, the value propositionand develop a strategic road map that will drive revenue and improve market share.Refine a business and commercial model that is scalable, dynamic and has great speed-to-marketOwn the revenue from strategic initiatives.Be a trusted advisor to the client; work with executive level clients and client account teams.Servicing and Default Servicing Offerings:Develop the servicing and default servicing components by garnering market intelligence and identifying opportunities for new offeringsBuild and strengthen the tech platform and solution strategy required to provide cutting edge digital solutions leveraging native RPA capabilities and/or strategic partnersLarge Deals:Steer the business towards winning multi-year transformational deals with the right solutioning – lead the large deals charter and build capabilities to engineer carve-outs and joint venture opportunitiesBuild and develop global relationships, representing the organization with key customers and industry stakeholders.Mergers & Acquisitions:Scan the market for acquisition opportunities aligned to the collection strategy and liaison with the corporate planning team for feasibility and viabilityIdentify specialized services and technology partnerships to augment the current offerings of collection business and support the addition of new offerings to strengthen the overall portfolio for SourcepointBuild the skills, tools and other organization capabilities needed to be able to respond to the market with agilityProvide consulting and solutioning expertise to clients on market leading perspectives, emerging trends, tools and techniquesKey Performance Indicators:Revenue and P&L; of the practiceClients onboardedAdoption of Recent SolutionsNo.
and Size of Large DealsM&A; opportunities identified / evaluated
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📌 Director - Sales
🏢 Firstsource Solutions
📍 Melbourne