About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system.
As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and challenging jobs across most capital cities.
It is an exciting time to join the Aged Care Quality and Safety Commission, with major reforms underway to improve aged care in Australia. You will be contributing to our role as the national regulator to safeguard and protect older Australians receiving aged care services.
More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website.
About the Team
The Quality Assurance, Systems and Process section plays a key role in supporting the Regulatory Operations Division (ROD). The section undertakes quality assurance activities of ROD functions, and provides recommendations for improvements to policies, processes, systems and training. The section prepares and maintains process documents, is responsible for providing division-specific system support, and manages ROD system improvement requirements and data integrity.
About the Role
As a Senior Process Officer, you will lead the development, implementation, and ongoing maintenance of operational process documents, incorporating insights from quality assurance reviews to drive continuous improvement.
Your work will support ROD to regulate effectively and implement strategies that enhance the efficiency and effectiveness of operational areas. The role requires initiative, critical thinking and a proactive approach to evaluating and improving practices and procedures.
We aim to fill current and future vacancies by establishing a Merit Pool for this round.
Position Details
* Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
* Roles are offered on an Ongoing/Non-Ongoing basis, with Non-Ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months.
* Applications close on Sunday, 19 April 2026 at 11:30pm (AEST).
* Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.
* Refer to our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
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