Company Description
TOMRA: Where Innovation Meets Impact
At TOMRA, we're not just recycling - we're reinventing it.
Our mission? Clean Loop Recycling: a smarter, greener way to keep drink containers in circulation and out of our oceans, streets, and landfills. Thanks to our cutting-edge reverse vending technology, used containers get a second (and third, and fourth) chance at life turning back into containers again and again.
With over 900 collection points across New South Wales, Queensland, Northern Territory, Western Australia, Victoria, and Tasmania, we're proud to be making a real difference across Australia.
When you join TOMRA, you become a Looper and part of a passionate crew that's all about doing good for the planet and our communities. We live and breathe our values of Responsibility, Passion, and Innovation, and we're always looking for people who share that energy to join us.
We're also proud to be an equal opportunity employer, celebrating the diversity of our team and the communities we serve. No matter your background, culture, language, or life journey- your perspective matters here.
Ready to loop in?
Learn more at and follow us on Facebook, Instagram, X, and LinkedIn.
Job Description
The Technical Support Engineer is the local technical expert for TOMRA's reverse vending products.
You will be a key stakeholder between our partners, customers, technicians and system users. This role will act as the conduit between TOMRA Collection Australia (TCA) and TOMRA's global head office in Norway.
Multiple roles are available with experience ranging from recent graduate to experienced mechanical/ electrical engineers.
Skills
Your mechanical/ electrical skills along with an analytic mindset will be of great value to the team while you fulfill some of these daily tasks:
Build a comprehensive understanding of the TOMRA's product portfolio
Analyse data gathered from, report and follow up on installed machines according to SLA's
Suggest, develop, test and implement performance improving actions
Act as the escalation point for technical queries or requests regarding TOMRA's various RVM's and resolve technical issues that may arise
Perform software and hardware testing
Create and maintain training material and product documentation
Deliver training to Technicians, other Field Teams and Service Centre Operators
Develop market-specific solutions for equipment/RVMs
Provide support to various projects in TCA
Support machine installation and deployment processes
Implement performance improving actions across TCA's RVM portfolio
Qualifications
To be a successful Technical Support Engineer you will have:
Engineering Degree majoring in Mechatronics, Mechanical or Electrical preferred
Strong data analysis capabilities
Strong ability to communicate clearly with both internal and external stakeholders
Solution and result driven
Ability to learn and adapt new concepts
Previous hands-on or field experience is preferred
Proven experience developing products or system improvements
Additional Information
What's in it for you?
Be part of a purpose-driven organisation making a real impact on sustainability.
Work with passionate, collaborative teams in a supportive environment.
Be a part of doing great things for the planet and communities
Does this sound like you? If so, we would love to hear from you
Find out more about TOMRA at: Facebook, Instagram, X, and LinkedIn