Company description:
At KARL STORZ, we believe in not just creating jobs but building careers. As a family-run company, we understand the value of long-term relationships and actively work on promoting them.
When YOU grow, WE grow.
Job description:
Your Misson
* Provide regular care, in-servicing and maintenance of documentation, telepresence, integrated theatre equipment and instruments for customers in the field.
* Responsible for providing technical support and expertise to existing and potential customers.
* Diagnosing and solving issues where necessary.
* Provide QA control and service support including telephone/email support.
* Ensure all activities are conducted in a safe manner and that all operations and outcomes conform to AS/NZS3551 and KARL STORZ Australia ISO9001 policy.
* Ensure assessment and maintenance reports are sent to customers in a timely manner.
* Ensure all work is logged and all appropriate documentation completed in a timely manner to enable efficient processing of jobs with the use of internal systems such as Salesforce and SAP.
* Work closely with the Business Units to build a complete offering for customers, from sale to service.
Your Talent
* A tertiary qualification in electrical, electrical engineering or biomedical engineering is preferred, however not essential.
* Electrical Safety Testing certification.
* Previous experience in medical devices and instrumentation.
* Sound troubleshooting skills.
* Excellent communication skills, being able to work with different personalities in a hospital/ theatre environment.
* Strong commercial acumen and analytical ability.
* Familiarity with hospital/surgical environments and Australian standards AS3551 and AS3200 will also be highly regarded.
* The ability to understand and impart technical knowledge across a broad portfolio of products.
We offer:
Your Benefits
* Leave Benefits (Annual Leave, Sick Leave, Parental Leave, etc.)
* Birthday Benefits
* Transport Allowance (if applicable to role)
* Onsite Parking
* Accessibility to Public Transport
* Flexible Work Arrangements
* Wellness Programs and Activities
* Professional Development Opportunities
* Global Exposure & Business Travel Opportunities (if applicable to role)
* All other statutory benefits