Technical Support Specialist Opportunity
We are looking for a talented and motivated individual to fill the role of Technical Support Specialist in our dynamic engineering team. This position offers a unique chance to work with cutting-edge technologies, including Linux-based infrastructure and applications.
This is an exciting opportunity for a technologist with a passion for Linux and open source software to build a career with us and drive success for our customers, community, and business.
About the Role
* The successful candidate will be responsible for resolving complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software.
* They will maintain close working relationships with our Field, Support and product engineering teams.
* Participation in upstream communities is also expected.
* Responsibilities include developing bug fixes, backport patches, and working with upstream for inclusion.
* The candidate will review code produced by other engineers.
* Good judgment in technical methods and techniques is essential.
* Prioritizing work and managing time effectively against priorities is crucial.
* Participation in team discussions to improve processes, tools, and documentation is required.
* Maintaining clear, technical, and concise communications is vital.
Requirements
* A strong understanding of Linux and open source software is necessary.
* Excellent problem-solving skills and the ability to work independently are required.
* Good communication and teamwork skills are essential.
* Familiarity with containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes, and open source applications is desirable.
* Bachelor's degree in Computer Science or related field is preferred.
Benefits
This role offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Why Join Us
We offer a dynamic and supportive work environment that fosters collaboration and innovation. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our community.