OverviewHelping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek. WHO WE ARE Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies. Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance. We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location. If working in a fast-paced, rapidly evolving company that is transforming one of the world's oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join "The Flock"! To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. TITLE : Sr. Site Reliability Engineer-Senior ManagerWhat you'll doAs a Senior Manager of Site Reliability Engineering (SRE) at Duck Creek, you will play a critical role in ensuring the reliability, scalability, and performance of our global software infrastructure. This role is an individual contributor position focused on inward-facing responsibilities, where you will directly contribute to maintaining and enhancing the stability and efficiency of our systems.Job Functions & ResponsibilitiesTake ownership of maintaining and improving the stability and reliability of our software systems, ensuring minimal downtime and maximum availability. Monitor system health, diagnose issues, and implement effective solutions to prevent recurrence. Collaborate with engineering teams to optimize the performance and efficiency of our infrastructure. Identify performance bottlenecks, conduct capacity planning, and implement optimizations to enhance system scalability and responsiveness. Lead incident response efforts during critical incidents, working closely with cross-functional teams to restore service and minimize impact on business operations. Conduct post-incident reviews to identify root causes and implement preventive measures. Develop and maintain automation scripts, tools, and workflows to streamline operational processes and reduce manual intervention. Implement infrastructure as code practices to automate deployment, configuration management, and resource provisioning. Champion the adoption of reliability engineering best practices within the organization. Implement monitoring, alerting, and observability solutions to proactively detect and respond to system issues. Create and maintain documentation, runbooks, and knowledge base articles to capture system configurations, procedures, and troubleshooting guidelines. Facilitate knowledge sharing and cross-training to empower team members and improve overall system understanding. Perform all other duties and activities as required. Act in accordance with and as a good steward of Duck Creek Technologies mission, vision, and core values Mission: To empower insurers to reimagine the future of insurance Vision: To transform insurance technology, helping insurers be smarter, faster, and more efficient, and ultimately provide the best protection for people and businesses Values: We Prioritize Respect, We Listen, We Care, We Add Value, and We LeadCompetenciesCore Employee Communication: Effective communication, both verbal and written; includes ability to express ideas clearly, listen actively, and collaborate with colleagues and clients. Collaboration: Work effectively in teams, build positive relationships, and contribute to achieving common goals; includes the ability to recognize and incorporate a broad range of diverse perspectives. Problem Solving: Can analyse complex situations, identify problems, ask important questions, and generate creative solutions; involves critical thinking, adaptability, and the ability to make informed decisions. Accountability: Willingness to accept responsibility for your actions and work; ability to set and achieve meaningful outcomes for oneself. Adaptability: Can adapt to change, embrace new technologies, and learn quickly; embracing a growth mindset, being flexible and open to different approaches is highly valued. Integrity: Conducts themselves with integrity and professionalism, understands and models our core values, and is obsessed with doing the right thing; incorporates this mindset in how they behave, in the products or services they provide, and how they treat others.What you've doneREQUIRED Bachelor\'s degree or higher or equivalent additional years of experience 6+ years' experience in a similar functionKnowledge, Skills, Abilities & BehavioursProficiency in cloud computing platforms such as AWS, Azure, or Google Cloud Platform. Strong scripting and programming skills in languages such as Python, Bash, or PowerShell. Experience with infrastructure as code tools such as Terraform, Ansible, or Puppet. Deep understanding of containerization technologies such as Docker and Kubernetes. Excellent problem-solving skills and a proactive approach to troubleshooting and resolution. Strong communication and collaboration skills, with the ability to work effectively in a cross-functional environment.Work Environment & Other RequirementsTravel: 0-10% 11-25% 26-50% 51-75% 76-100% Work Authorization: Must be legally authorized to work in the country of the job location Physical Requirements: Sedentary Work / Light WorkNote: This description contains standard statements about equal opportunity, inclusion, and privacy. See original job posting for full legal details.#J-18808-Ljbffr