Care partner

About The Role

In this role, you will be responsible for providing Care Management services to a caseload of Home Care Package clients. You will develop and review care plans, oversee the allocation of funds for clients and their carers, and ensure high quality service delivery within the Home Care Package framework.

Key Responsibilities

• Develop, implement, and review holistic care plans within required timeframes, including needs assessment, service agreements, risk assessments, and advanced care planning.
• Monitor participant needs and risks, review care notes, and evaluate service quality and outcomes through case conferencing and ongoing assessment.
• Ensure compliance with Support at Home program requirements, aged care standards (including the Aged Care Quality Standards), and legislative obligations, including mandatory reporting and incident management.
• Support routine problem‐solving and continuous improvement activities by identifying and addressing gaps and inefficiencies.
• Coordinate service delivery by communicating with aged care workers, managing transitions between care settings, and ensuring participant needs and wellbeing are met.
• Collect and use participant data to inform service planning and support responsible use of resources in line with funding guidelines.

About You

You will be an experienced aged care case manager who enjoys engaging with a diverse range of people, builds rapport with clients and stakeholders, maintains a professional approach, demonstrates high resilience, and thinks innovatively to solve problems.

Essential Experience

• Tertiary qualification in a relevant field (e.g., aged care, nursing, allied health, social work, or community services).
• Experience in care coordination, case management, or similar roles within aged care or community services.
• Ability to apply wellness and reablement principles in care planning and service delivery.
• Strong people skills to support, influence, and collaborate with a diverse range of stakeholders.
• Well‐developed planning and time management skills, with the ability to manage competing priorities.
• Understanding of the needs, preferences, and challenges faced by older Australians, including those with dementia, disabilities, and their carers.

Preferred Candidates

Preferred candidates will be required to undergo a National Police Check as part of the recruitment process (funded by the City).

Child Safety Responsibilities

We are committed to being a child‐safe organisation and have zero‐tolerance for child abuse. We have specific policies, procedures, and mandatory training in place to support employees, volunteers, and contractors to achieve and adhere to these commitments. Please read our Child Safe Standards Management Policy.

Diversity and Inclusion

At the City we want a workforce that reflects the community we live in. We welcome and embrace everyone, all people with their own unique experiences, and support and encourage all our employees to do their best work, have equal access to opportunities and a just working environment. For this reason, we particularly welcome and encourage applications from First Nations people, people with diverse cultural and linguistic backgrounds, from the LGBTQIA+ community, people with disability and people of all genders, ages and diverse experience.