Short Intro and About the Job
Join Danone, a global leader with a unique health-focused portfolio in food and beverages.
Provide professional and digitally interactive clinical support and troubleshooting service that focuses on quality, safety and the best clinical outcome for the patient.
Benefit from competitive compensation, including salary, bonus, and comprehensive benefits.
Enjoy a hybrid work model, with 2/3 days in the office and the remainder of the week from your home office and is ideally suited to those living in NSW or VIC.
ABOUT THE JOB
We are seeking an experienced, registered nurse to join our healthcare nutrition team as a 'Nutricia Nurse Connect'. In this exciting 12 months Fixed Term Contract role, you will contribute to the growth and development of the Nurse Careline service and support change initiatives by sharing and promoting evidence-based clinical advice.
Your Responsibilities
Training and Support to Patients: Provide training, clinical advice and/or troubleshooting support via phone, email or video link to patients.
Service Quality: Maintain, develop, review, and monitor the clinical effectiveness, quality, and credibility of the Nurse Careline service.
Ambassadorship: Act as an ambassador for the Nutricia Nursing / Nutricia at Home Service both internally and externally.
Record Keeping: Record keeping and reporting via Veeva.
Call Management: Triage calls to determine priority status and manage them to full-closure. Delegate and provide comprehensive handover of calls to field-based Nurses as required.
Induction Training: Provide head office induction training to new members of the Nutricia Nursing Team.
Clinical governance: Support clinical governance, identify causes and trends, and implement mitigating actions.
Clinical Knowledge: Maintain high-level clinical enteral feeding knowledge through field rotations.
Product and Service Advice: Offer informed choices on Nutricia products and services.
Presentations: Deliver presentations on progress and key milestones.
About You
You are a clinically skilled and empathetic Registered Nurse (Division 1, AHPRA registered). Your self-motivation and ability to work independently within a team are key strengths. You enjoy interacting with diverse individuals daily, adeptly handling any challenges that arise. Your adaptability, hands-on approach, and commitment to patient care distinguish you. Passionate about Nutricia brands, you take pride in continuously developing your personal brand both within and outside the organisation.
Ideally, you will have
Registered Nurse (AHPRA Registered)
Experience in call handler / customer service and / or similar telephone support role
Experience in enteral nutrition
Excellent written and verbal communication skills
Proficient in IT systems (Word, Excel, PowerPoint) and ability to adapt to new systems.
CRM experience – Salesforce experience preferable
Excellent planning, organisation, and time management skills
Innovative, solution-focused, and committed to clinical service delivery
Full AU Driver's license, Working with Children check and NDIS Worker Screening checked
About Us, What's Next
WE OFFER
We truly value our Danoners and strive to make their experience exceptional by creating a positive and fulfilling environment for everyone. Our unique benefits are designed to enhance lives and provide genuine value.
A high-performing, collaborative team culture
Flexible Hybrid working
Thank Danone it's Friday
Allocated time weekly for personal learning and development
Diverse and inclusive work environment
Competitive Total Reward package including Health, Life and salary continuance insurance, 26 weeks gender-neutral paid parental leave, Employee Share Subscription Plan, and performance-related incentives and annual reviews
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