Team Member
Department: Financial Solutions
Employment Type: Flexible
Location: Hobart
Reporting To: Team Leader
Description
This position is responsible for ensuring the accurate and timely completion of all workflow managed under its delegation.
Our mortgage services business encompasses the end‐to‐end cycle of Stamping, Settlement and Registration (SSR), Cheque Directions, Records Management and Mortgage Processing. The Team Member's role is responsible for completing process‐delegated roles within the end‐to‐end services. Clients range from large, medium, and small financial institutions, mortgage managers, conveyancers and solicitors.
The position may cover one or more parts of the whole end‐to‐end process. In order for a business unit to cater to varying volumes and client demands, it is expected that a Team Member can be requested to complete any part of the workflow or work between any team in the site.
This position plays a critical role in ensuring that tasks within a workflow are completed efficiently, accurately and with minimal risk and loss to the organisation within the appropriate service levels.
The role requires working with other peers from the site and other states to achieve D&D Property Division objectives and goals.
Key Responsibilities
Complete work in the climate of high quality, accuracy, efficiency and continuous improvement by:
* Completing detailed work based on established guidelines, processes and procedures, in line with quality standards
* Completing daily workflow queues
* Develop an understanding of customer requirements; company policies and procedures; and statutory and regulatory requirements
* Maximising individual productivity and quality results
* Adherence to process requirements, using checklists, manuals, and established procedures
* Managing file matters with minimal errors to minimise risk and reporting errors
* Completion of required compliance modules as set by D&D Property
* Working with Team Leaders and Managers in identifying and assisting with the implementation of process improvements and new client initiatives as required ("there is always a better way")
* Promoting and upholding the principles of Operational Excellence and Continuous Improvement
* Working with Team Leaders as required to resolve customer complaints
* Understanding individual requirements in participating in BCP Plans
* Participating in and completing D&D Property Performance Management Framework (i.e. Annual Performance Process, IDPs, one on ones) to achieve business and personal KPI's.
* Complete all required training, as designated by Team Leader
* Participating in effective team meetings with agenda, minutes, and action items closed out.
* Participate in Reward and Recognition schemes
* Understanding and participating in OHS, Fire and First Aid requirements
Skills, Knowledge & Expertise
* Track record of operational administrator work experience (desirable)
* Ability to positively relate to and interact with people
* Experience within the property services industry desirable but not a requirement
* Well‐developed skills and ethos in client service and issue resolution
* An understanding of online operational systems, software and workflow priorities
Key Competencies
Working with people
* Collaborative
* Helpful and supportive communication with peers and management
* Delegation to others when appropriate, using training, coaching and on the job experience
Communication and Focus
* Technically and analytically focused
* Communication is based on job knowledge and expertise
* Essential to work within established systems, standards and procedures
Following Instructions and procedures
* Complete set of procedures and tasks before new ones are begun
* Essential to follow instructions
* Decision making within clearly defined job scope and based on defined policies and procedures
* Delivering results and meeting Customer Expectations
Other
* Promotes a positive working relationship within their team and the wider organisation. Actively contributes to the promotion of equal opportunity and non‐discrimination in the workplace.
* Actively identifies personal training and development needs, and proactively contributes to maintaining up to date knowledge, skills and abilities.
* Demonstrated commitment to the Organisation Vision, Mission and Values.
* Displays a commitment to personal safety and that of their colleagues, to ensure a safe and healthy work environment, through the identification, removal and reduction of workplace hazards and risks.
* Abide by and comply with all company procedures and policies at all times.
* Eligibility to meet the requirements of a National Police Checking Service (NPCS) application.
* Has the right to work in Australia.
* Enter into and abide by conditions of LANDATA Confidentiality Deed.
* Strong organisation and prioritisation skills
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