The Role
We are seeking an experienced and customer‐focused, energetic, enthusiastic individual to join our National Customer & Sales Support Team based in our Smithfield head office.
This is a permanent full‐time position, Monday to Friday (8am to 5pm).
Responsibilities
* Answer a high volume of calls from repeat and new customers
* Process customer orders and quotes
* Resolve customer queries pertaining to products
* Be proactive when dealing with sales phone calls
* Ensure customer enquiries are answered professionally and promptly
* Liaise with internal departments on a regular basis
* Support the national sales team
* Administer CRM system
The Candidate
Full training will be provided and there is scope for advancement.
The Ideal Person Will Demonstrate
* A positive team player with a 'can‐do' attitude and a willingness to assist in different areas of the business.
* Previous experience in a customer sales support role
* Excellent written and verbal communication skills
* Technical aptitude
* Excellent computer and data entry skills
* Attention to detail, with initiative and common sense
* Commitment and dedication
* Interest in the building, plumbing or electrical industry
* Ability to work in a team environment
About Us
Since 1920, Mascot Engineering has been manufacturing products for the building industry. Proudly Australian owned, we operate nationally with our head office and primary manufacturing plant in Smithfield, NSW. We manufacture and supply products for the Building, Plumbing, Electrical, Civil and Landscaping markets throughout Australia. We're a young and dynamic team who are passionate about what we do and enjoy ourselves as we do it. Our products have a real benefit over the competition and we're well known in the marketplace. Everyone in the business makes a difference – we're a small team, not a corporate – everyone has a voice.
Apply Today
Opportunities like this don't come around every day. If the above sounds like you and you're passionate about customer service, apply today with your CV and letter of interest – all applications will be treated in confidence.
Email: career@mascoteng.com.au
Additional Information
* Seniority level: Entry level
* Employment type: Full‐time
* Job function: Other
* Industries: Wholesale Building Materials
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