Job Title:
Bioprocessing Equipment Specialist
About the Role:
We are seeking a highly skilled Bioprocessing Equipment Specialist to join our team. The successful candidate will be responsible for delivering high-quality service support to our customers across Australia and New Zealand.
This includes performing preventative maintenance, troubleshooting, installation, and qualification of a wide range of laboratory and bioprocessing equipment. The role plays a critical part in ensuring customer satisfaction, equipment uptime, and compliance in GMP environments.
* Main Responsibilities:
* Perform installation, qualification (IQOQ), preventative maintenance, troubleshooting, and repair of laboratory-scale and bioprocessing equipment including AKTA Pure, Go, Avant, Biacore, AKTA Ready, Readyflux, Wave, and Xcellerex systems etc., ensuring compliance with GMP standards.
* Support digital and automation solutions including UNICORN, Figurate, Chronicle, OptiRun Connect, Historian and networking.
* Maintain accurate service documentation including customer service logs, internal records, calibration records, and trunk stock.
* Be part of an open and winning team culture, working closely with teammates and technical experts to continuously grow your technical skillset, while also collaborating with the broader team (incl. sales, product, and customer service) to deliver exceptional service to our customers.
* Participate in revenue-generating activities such as contract renewals, sales lead generation, and implementation of service programs.
* Travel across ANZ to support customers in both research and GMP manufacturing environments.
Requirements:
* You have over 4 years of field service experience, or you are an early-career biomedical engineer, automation engineer, technician, or computer science graduate eager to grow in the life sciences industry.
* You have strong hands-on technical skills, with proven experience in troubleshooting and problem-solving (preferably in field-based roles but not mandatory).
* You are proficient with computer systems and networking, capable of setting up and troubleshooting software and hardware in customer environments.
* You have a keen attention to detail and a strong interest in working within GMP-regulated environments supporting critical therapeutic drug production.
* You are passionate about the life sciences industry, customer-focused, and thrive both working independently and as a good team player as part of a remote, collaborative team.
Physical/Environment Requirements:
The ideal candidate must be able to travel – an average of 50% of time travel across Australia and New Zealand for training and field work, with occasional international travel. They must also be able to lift, move, or carry tools, tool cases, and equipment up to 20kg in weight unassisted, and to perform service tasks on both benchtop instruments and large-scale systems (e.g., 2000-litre bioreactors), including tasks that may require bending, kneeling, or working in physically demanding positions (in accordance with EHS guidelines). A valid driver's license with an acceptable driving record is essential.