Job Description
Hybrid
Posted 2 days ago
Lead complex investigations
and provide trusted advice on sensitive matters.
Drive systemic improvements
that enhance staff and student experiences.
Make a real impact
by promoting fairness, integrity, and a safe "speak up" culture.
Western Sydney University is a modern, world-class institution located in the heart of Australia's fastest growing and most economically significant region. With nearly 50,000 students, approximately 3,500 staff, and a network of campuses across Greater Western Sydney, Vietnam, and Indonesia, we are proud to be ranked among the top two per cent of universities globally.
Our commitment to equity, excellence, and impact drives everything we do. We have been ranked first worldwide for four consecutive years *****, ****, **** and ****) for our dedication to the United Nations' Sustainable Development Goals in the Times Higher Education (THE) University Impact Rankings. We are bold, driven by integrity, fairness, and a passion for excellence, and we are seeking an accomplished analytics leader to help turn trusted data into decisions that matter.
The Opportunity
Join Western Sydney University in a pivotal role that promotes fairness, integrity, and a positive organisational culture. As a
Case Manager
, you'll assess and manage staff and student complaints and misconduct matters with professionalism and empathy, ensuring timely and impartial resolution.
You'll lead investigations, interpret complex legislation and policy, and provide clear recommendations to senior decision-makers. Your work will help shape a safe "speak up" environment, drive systemic improvements, and strengthen trust across the University community.
Receive, assess, and manage complaints and misconduct matters with confidentiality and fairness.
Lead investigations, gather evidence, and provide impartial recommendations.
Interpret and apply complex legislation and policy frameworks.
Build strong relationships with internal and external stakeholders.
Monitor complaint data to identify trends and recommend improvements.
This is a full-time, ongoing position based at our Hawkesbury and Parramatta South campus, with hybrid working arrangements available.
Please refer to the Position Description for further information.
About You
You're a skilled case manager who values fairness, integrity, and creating a safe, respectful environment. You bring experience in managing complex complaints and investigations with empathy and professionalism, ensuring impartial and timely outcomes.
Highly organised and detail-oriented, you thrive in fast-paced environments and can balance multiple priorities without losing sight of quality. You understand legislation, equity principles, and trauma-informed approaches, and you know how to apply them in sensitive situations.
Your communication skills set you apart—you build trust, engage with people in challenging circumstances, and translate complex policies into clear advice. Above all, you're committed to fostering a culture where people feel safe to speak up and confident their concerns will be handled with respect.
Highly organised and detail-oriented
Experience in complex complaints and investigations
Strong communication and relationship-building skills
Why Join Us?
At Western Sydney University, you will be part of an institution that is deeply connected to its community and globally recognised for excellence and impact.
Make a meaningful impact on organisational integrity and culture.
Work in a collaborative environment that values fairness and respect.
Contribute to systemic improvements that enhance staff and student experiences.
Remuneration Package
HEW Level 8 $138,029 to $153,227 p.a. (comprising Salary of $116,636 to $129,479 p.a., plus Superannuation and Leave Loading).
Position Enquiries
Please direct specific enquiries regarding the role to Kerry Cameron-Pratt, Director, Complaint Management and Resolution via
Closing Date
11:59pm, Sunday 4 January ****
Working Rights in Australia - Eligibility
You must provide evidence of your full-time working rights in Australia at time of application.
Please note that only applications submitted via the University's online recruitment system will be considered.
#J-*****-Ljbffr