Job Overview
The successful candidate will be responsible for managing a food and beverage outlet as an independent profit center.
Main Responsibilities
* To ensure the assigned outlet is managed successfully, with a focus on maintaining high standards of service and quality.
* To monitor all costs and recommend measures to control them.
* To adhere to the Departmental Operations Manual and maintain minimum operating standards.
* To work closely with the Head Chef to address any issues that may arise.
* To handle guest complaints, requests, and inquiries in a professional manner.
* To establish strong relationships with guests and maintain good customer service.
* To prepare and update Departmental Operations Manuals as necessary.
* To forward Food and Beverage forms and reports accordingly.
* To conduct daily operations briefings with team members.
* To embody the Sofitel values, brand standards, and appearance & hygiene guidelines.
Additional Responsibilities
* To train and develop team members to enable them to operate independently.
* To assign responsibilities to subordinates and check their performance periodically.
* To conduct yearly performance appraisals.
* To carry out quarterly, bi-yearly, and yearly inventory of operating equipment.
* To assist in building a skilled team by taking an active interest in their welfare, safety, and development.
Qualifications
* Attention to detail and style are essential.
* Excellent verbal and written communication skills are required.
* The ability to attract new talent who share the department's vision is crucial.
* A college degree in Hospitality or a similar field is necessary.
* 2 years' experience in a similar role is required.
* Fluency in English, Arabic, and French is necessary.
Other Requirements
* To respond to changes in the department as dictated by the needs of the industry, company, or hotel.
* To be flexible and extend job duties to meet business demands and guest service needs.
About You
We seek an experienced hospitality professional who can provide excellent leadership and management skills. If you have a passion for delivering exceptional customer service and a proven track record of success in a similar role, we would like to hear from you.
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