As the CSR Supervisor, you’ll take the lead in the day-to-day operations of Central Specimen Reception at Mackay Base Hospital, ensuring the seamless handling of specimens that underpin critical diagnostic services. This is a hands-on leadership position where you’ll balance operational excellence with team development.
Step into a leadership role where precision meets purpose
Key competencies (role specific criteria)
You will be assessed on your ability to demonstrate the following:
* A thorough working knowledge and demonstrated competence in all aspects of analytical specimen processing together with a knowledge of laboratory operations in all disciplines.
* High level of communication skills to enable effective interaction in individual and group situations. Ability to provide training to all levels of staff.
* Extensive experience and ability to deliver high quality services to clients. Ability to understand and react responsively to client expectations.
* Well-developed interpersonal and communication skills including conflict resolution, negotiation and influencing competencies.
* Ability to plan and prioritise to effectively manage the customer service function in alignment with the overall strategic plan of the Department.
* Demonstrated ability to effectively use computerised systems, basic keyboarding skills particularly for data entry.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes
Competitive salaries
* 12.75% superannuation
* 17.5% leave loading
Employee wellbeing
* 38 hour full time work week
* Access to 24/7 confidential employee support providers and counsellors including for immediate family members
* Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Professional development
* Career progression with more than 300 diverse career pathways and career support to take you further!
* Access to a variety of programs and initiatives to support training and career growth.
* Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.
Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions.