Senior Manager - Network and Infrastructure Tech Transformation
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Senior Manager - Network and Infrastructure Tech Transformation
Permanent Role, based in Sydney, Hybrid working pattern
ASAP Start
About Us
Endeavour Group is Australia's largest retail drinks network under the Dan Murphy's and BWS brands. We also run the country's largest portfolio of licensed hotels. After demerging from Woolworths in 2021, we are transforming how we operate as an independent business and establishing supporting technology.
About The Role
The Senior Manager of Network and Infrastructure Transformation is a pivotal, senior technical leadership role responsible for defining and executing the strategic roadmap for the organisation's core network and infrastructure environments, focusing on the 1,750 stores and 360 hotels.
Key Responsibilities
* Strategy and Vision
o Define, own, and continually refine the end‐to‐end network and infrastructure strategy across Dan Murphy's BWS stores and ALH hotels.
o Translate business objectives into a tangible, multi‐year infrastructure and network transformation program, coordinating with architecture, driving the service delivery model, investment planning, and program delivery.
o Drive standardisation and innovation, including adoption of automation and modern networking solutions.
o Develop and maintain an Innovation Lab to test emerging technologies across Stores and Hotels operations (e.g., POS, Retail media, Electronic Shelf Labeling, Customer Loyalty, CCTV, FRT).
* Transformation and Delivery Leadership
o Serve as the technical lead and decision‐maker throughout the transformation lifecycle.
o Oversee the entire delivery of complex, large‐scale infrastructure projects, migrations, and upgrades, ensuring they are completed on schedule, within budget, and to quality standards.
o Lead the management of infrastructure transition processes to ensure seamless deployment and integration of new technologies with existing systems.
o Partner closely with Programme and Project Managers, Architects, and mitigated technical delivery risks and dependencies across all infrastructure workstreams.
* Operational Excellence and Governance
o Deliver the strategy for network and infrastructure services, ensuring high availability, cost effectiveness, performance and security across all platforms.
o Manage program and operational budgets, contracts and vendor performance focusing on cost‐effectiveness, delivery and service quality.
o Establish and implement technical policies, procedures and standards to ensure compliance with IT security, audit and regulatory requirements.
* People and Stakeholder Management
o Lead, mentor and develop team members, fostering a high‐performance, expert‐level technical culture.
o Manage cross‐functional collaboration and communication with senior leadership, business units and other IT departments.
o Act as the primary point of escalation for major technical incidents and complex infrastructure‐related issues.
What do we need from you
* Leadership
o Drive performance and outcomes.
o Inspire and build diverse teams and future leaders.
o Create a culture of trust, inclusion and collaboration.
o Demonstrate humility, vulnerability and celebrate others.
o Build relationships with multiple stakeholders in complex organisations.
o Lead through ambiguity.
* Competency
o Think critically and plan for the future.
o Strong commercial acumen and understanding of retail fundamentals.
o Adaptable and effective in complex and ambiguous environments.
o Translate customer data and insights into meaningful action.
* Experience & Achievements
o Experience managing in a disrupted environment.
o Technology and digital experience.
o Experience in adjacent industries.
o Created and operated in a customer‐centric environment.
o Created sustainable commercial value with proven P&L management.
Qualifications
* Essential
o 10+ years of progressive experience in IT across Network/Data Centre/Infrastructure.
o Deep technical expertise in core enterprise technologies (LAN/WAN, SD/WAN, routing, switching, firewalls, servers, virtualization, modern cloud platforms).
o Proven ability to manage large‐scale technology transformations and large operational budgets.
o Strong understanding of project management principles (Agile, Waterfall) and IT Service Management (ITIL).
o Excellent communication, negotiation and stakeholder management skills.
o Understanding of the retail environment and ability to identify process improvement opportunities.
o Excellent planning, problem‐solving and analytical skills.
o Excellent people management and coaching skills.
* Desirable
o Relevant industry certifications (e.g., CCNP/CCIE, Cloud certifications, ITIL).
o Prior leadership experience in a complex, matrixed environment.
o Strong people management and coaching skills.
Key External Partners
* Technology Vendors (Cisco, Microsoft, TCS, Fujitsu, System Squared, etc.)
* Network carriers – NBN, Telstra, iSeek
* Cabling and infrastructure suppliers
* Staff augmentation providers
* Logistics providers
* Gartner and IT strategy service providers
The Benefits
* Flexible working in every sense.
* Exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs.
* Monthly meeting‐free days.
* Health, mental and financial wellbeing support with a range of free services.
* Dedicated learning and development options to grow ideas, yourself and your career.
* Inclusive and fun workplace where flexibility is part of how we roll.
Additional Info
We are together creators. With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability and creating moments that bring millions of people together.
We're serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.
If this job excites you and you meet many of the requirements, we encourage you to apply.
You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.
Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.
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