**Job description**:
Job Title: Technical Support Staff (Ideal for University Students)
Location: Cybercast By Soniq - Richmond, Victoria
**Job Type**: Part-Time - 2-3 days onsite per week
Start Date: September Period
Potential to transition into: Permanent Part-Time or Full-Time Role
About the Role:
Are you a university student looking to gain real-world experience in the tech industry while you study? We're offering a flexible, part-time opportunity for a Technical Support Staff member to join our team. This role is perfect for students studying IT, Computer Science, Engineering, or related fields, with the potential to grow into a long-term part time or full-time role.
Key Responsibilities:
- Answer incoming support phone calls and provide clear guidance
- Log and manage support tickets using internal tools
- Assist in diagnosing and resolving hardware and software issues
- Attend onsite visits for setup, troubleshooting, and technical servicing
- Work with senior technicians to resolve more complex issues
- Provide feedback on common issues and help improve the support process
Who We're Looking For:
- **Currently enrolled** university student (preferably studying IT, Computer Science, or Engineering)
- Native English speaker or fluent with native-level English proficiency
- Strong communication skills (verbal and written)
- Friendly and professional phone manner
- Comfortable working independently and eager to learn
- Available to work **2-3 days onsite per week**:
- Holds a valid driver's license and has access to reliable transport
- Prior experience in customer service or technical support
- Familiarity with Windows, Android, or AV/digital signage systems
- Interest in tech, electronics, or system integration
What We Offer:
- **Flexible working hours** to suit your university schedule
- Valuable **hands-on experience** in real-world technical support
- Supportive team and training provided
- Great stepping stone to a **career in IT or tech support**:
- Potential pathway to a **permanent part-time or full-time position**:
- Friendly and collaborative work environment
How to Apply:
Please send your resume and a short cover letter outlining your current studies, availability, and why you're interested in the role.
**Job Type**: Part-time
Pay: From $50,000.00 per year
Work Authorisation:
- Australia (preferred)
Work Location: In person