The Role
As one of Afterpay's Relationship Managers, you'll grow and expand our key strategic partnerships across a defined portfolio of SMB merchants both online and in-store and work to exceed profitability targets for Afterpay and our partners.
We are looking for someone who will effectively run a business within the Afterpay ANZ business. You will lead the direction and evolution of our vertical strategies and own the growth and development of your portfolio; identifying opportunities for establishing best practices that scale across the wider business.
You Will
- Grow, develop, and retain long-term profitable SMB partnerships that deliver for our Merchants, Customers, and Afterpay.
- Engage partners proactively in discussions on business performance, growth initiatives via existing and future product roadmaps, and marketing opportunities.
- Lead external and internal cross-functional engagement and stakeholder management, including with senior stakeholders for more complex portfolios, whether in person or virtually.
- Manage a portfolio of partners, with scope and complexity increasing at higher levels, and lead the development and analysis of portfolio performance.
- Develop, negotiate, and execute our multi-year account plans with strategic partners.
- Deliver a proactive tiered engagement contact strategy at scale to drive merchant usage, satisfaction, and revenue growth.
- Respond to internal trigger-based reporting to identify opportunities for growth, mitigate churn, and address portfolio performance trends.
- Develop and refine our Merchant Value Proposition in-store and online. Establish marketing best practices, optimization strategies, and expansion plans with partners while monitoring performance.
- Identify and help scale best practices across Operations, Risk Management, Staff Training, Visual Merchandising, and Marketing.
- Champion Merchant advocacy within Afterpay, fostering collaboration across Sales, Marketing, Product, Legal, Risk, and Operations to ensure our product continues to evolve and exceed expectations.
You Have
- 2–3+ years' experience successfully managing and growing partners in a client-facing Sales, Account Management, or Customer Success role (with expectations increasing at higher levels).
- Proven relationship management skills with the ability to influence across all stakeholders.
- Strong communication skills, both written and verbal – energized by presenting to groups internally and externally.
- Organisational and time management skills to manage a large portfolio of partners, with greater complexity at more senior levels.
- Data-led experience covering planning, reporting, and profitability metrics.
- Experience with B2B sales and franchises is desirable.
- A track record of identifying and seizing growth opportunities.
- A mindset that is real, brave, and committed to doing the right thing for all stakeholders.
- Strategic thinking with the ability to connect day-to-day execution to long-term vision and initiatives that drive sustainable growth.
We\'re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we\'re doing to build a workplace that is fair and square? Check out our I+D page.
Block is a globally distributed company and this role will require working with other employees in multiple time zones. You may be required to perform work outside of normal business as part of this role.
Use of AI in Our Hiring Process
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Work from home, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.
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📌 Relationship Manager, SMB Sydney, Australia
🏢 Block
📍 Sunshine Coast Regional