Job Overview
The Managed Services Administrator will work alongside experienced professionals to resolve complex IT issues across various disciplines.
* Mentoring junior team members and documenting processes are key responsibilities of the role.
To be successful in this position, candidates must have a minimum of 3 years' experience in IT support, proficiency in Microsoft 365, Windows Desktop/Server OS, and TCP/IP networking knowledge.
A valid driver's license is required for this role.
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Key Responsibilities:
Mentorship
* Mentor junior team members to ensure they have the necessary skills to perform their duties effectively.
Process Documentation
* Document processes to ensure that they are followed correctly and consistently.
Troubleshooting
* Resolve technical issues promptly and efficiently.
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Requirements:
Experience:
* A minimum of 3 years' experience in IT support is required.
Skills:
* Proficiency in Microsoft 365.
* Windows Desktop/Server OS.
* TCP/IP networking knowledge.
Certifications/Licenses:
* A valid driver's license is required.