Aftercare Administrator
Are you a highly organised administrator with exceptional customer service skills? Join our successful team to ensure every client of G.J. Gardner Homes Bendigo receives outstanding support well after handover. This role will commence in January 2026.
Perks You'll Love
* Competitive remuneration package.
* Full-time permanent role with a steady Mon-Fri, 9am-5pm schedule.
* Access to ongoing development and training opportunities.
* Join one of the top-performing franchises in the network.
* Become part of a leading brand with an internationally recognised reputation for excellence.
What You'll Be Doing
* System Management: Maintain accurate and up to date records using our in house management system.
* Reporting: Prepare and present weekly reports and actively participate in weekly workflow meetings.
* Liaison: Proactively contact subcontractors weekly to track outstanding tasks and ensure timely job completion.
* Client Communication: Be the central contract point for all clients after handover providing regular updates as per KPI's.
* Scheduling: Coordinate and book client and subcontractor appointments.
* Administration: Prepare, distribute and track all correspondence in relation to Aftercare in accordance with KPI's.
* Reception Cover: Provide essential phone coverage and client hospitality during lunch breaks, rostered days off and other times as required.
What You'll Bring
* Organisation: Highly organised and committed to following established administrative processes.
* Communication: Excellent verbal and written communication skills.
* Customer Focus: Excellent customer service skills with the ability to diffuse complex issues empathetically.
* Problem-Solver: Able to resolve customer issues in a timely and professional manner while adhering to company policy.
* Self-Management: Ability to work unsupervised and manage conflicting priorities under pressure.
* Learning: The ability to quickly learn and articulate technical details related to residential construction.
* Background: This role is ideal for professionals with experience in Property Management or high-level Customer Service/Administration.
Why Join G.J. Gardner Homes?
Our core mission is to 'Build Joy' for our customers, and that starts with our own team. We provide the best of both worlds: the supportive, positive, and collaborative culture of a local builder, combined with the power, systems, and 5-star national training of an internationally recognised brand.
We're serious about investing in your career, we make sure your contributions are valued, and we offer a place where you can be genuinely proud of helping families build their dream homes.
If you are ready to step into a career that matters, join us. Apply now
Please submit your resume and brief cover letter that explains why you would be a great fit for the role.