Job description
* Help young Australians to improve their long-term educational outcomes
* Temporary full-time position until September 2026
* Located in Brisbane, QLD with flexible working arrangements available
The Smith Family is a national children’s education charity that works with children and young people to overcome educational inequality caused by poverty – so they can thrive now and into their futures.
About the role
We are seeking a Customer Service Coordinator to join our Learning for Life Contact Centre. Reporting to the Learning for Life Contact Centre Team Leader and working alongside dedicated, energised, and passionate team members, you will:
* Provide great customer service to Learning for Life families through phone, chat, email, and web tickets
* Handle both incoming enquiries and proactive outbound support
* Assist volunteers and team members as needed
* Complete accurate data entry and reporting for all customer interactions
* Record feedback from families to help improve their experience
About you
As well as passion for community, you will bring the following:
* Proven customer service experience, preferably in a contact‑centre environment, with strong written and verbal communication skills
* A caring and respectful approach when supporting people from diverse backgrounds, including low SES, ESL and low‑literacy groups
* Strong teamwork and reliability, with the ability to work independently. Self‑motivated and proactive
* High attention to detail and accuracy, supported by confident computer and database skills
* The ability to remain flexible, resilient and professional during times of change
* A commitment to ongoing learning and development, building skills and sharing knowledge with the team
Our benefits
Employees are at the centre of The Smith Family’s values and operations. By joining our team, you can expect to:
* Find balance; with flexible work options and opportunities to purchase additional annual leave
* Maximise your take home pay; with salary packaging, as well as opportunities to save with discounts at retailers across the country
* Fulfill your potential, with excellent career opportunities, a suite of development programs and a dedicated learning and development platform
* Feel you belong; with inclusive leave options, including paid parental, cultural and gender affirmation leave
* Thrive; with support for you and your family’s mental and physical health including a complete care and safety platform, unlimited Employee Assistance and access to a huge range of fitness facilities with Fitness Passport
About us
The Smith Family is a national children’s education charity with a vision of a world where every child has the opportunity to change their future, no matter their circumstances. We believe that education is one of the most powerful change agents, and we work with young Australians to overcome educational inequality caused by poverty – so they can thrive now and into their futures.
If you are passionate about what you do, committed to make a difference and this sounds like your next role, please click Apply Now, we’d love to hear from you.
Please address these 4 questions in your cover letter when applying for the role:
* Why are you interested in this role with The Smith Family?
* How do you stay motivated and maintain accuracy when doing repetitive tasks?
* How do you manage change in the workplace?
* What do you consider to be important when working in a call centre team?
Due to the nature of this role, the successful candidate must be prepared to undertake a National Police Check and a Working with Children’s Check. We are an equal opportunity employer and are committed to principles of cultural diversity. Applications from people of Aboriginal and Torres Strait Islander descent are encouraged.
A position description is attached.