We're seeking a dedicated Claims Advisor to make a real impact in people's lives. This role plays a crucial part in helping individuals who have suffered personal, psychological injuries.
As a Claims Advisor, you'll be responsible for managing a portfolio of Personal Injury Commercial Claims, ensuring injured workers receive their correct entitlements.
Your Responsibilities
* Empower Individuals: Manage a portfolio of claims, empowering injured workers to receive the support they need.
* In-Depth Assessment: Obtain and meticulously review medical, financial, investigative, and rehabilitation reports to make accurate claim assessments.
* Effective Resolution: Employ strategies to resolve claims cost-effectively while upholding the well-being of injured workers.
* Collaborative Approach: Collaborate with internal support and external stakeholders to ensure timely and proactive case management.
* Exemplary Customer Service: Provide top-tier customer service by complying with legislation and maintaining efficiency in claim processing.
Your Qualifications
* Experience that Counts: We're looking for individuals who can deliver results, regardless of experience in Workers Compensation claims, portfolio claims management, or call centre operations.
* Team Player: Join a strong, supportive team and demonstrate your track record of providing excellent customer service.
* Effective Communication: Show exceptional listening and communication skills in a high-volume work environment.
* Negotiation Skills: Ability to interpret complex information and negotiate effectively with various stakeholders.
* Resilience: Exhibit a high level of resilience and the ability to manage complex, sensitive, and challenging matters.
About this Role
This is an opportunity to make a tangible difference in people's lives and contribute to getting their lives back on track.
You'll enjoy flexibility in a hybrid working model, allowing you to balance office and remote work effectively.
This role offers the chance to work collaboratively with internal support and external stakeholders to ensure timely and proactive case management.
We're committed to supporting our people, offering a range of benefits to empower and reward them.
What We Offer
* Employee Discounts: Exclusive offers on major retailers, brands, and products.
* Study Support: We encourage external learning and offer study support to eligible employees.
* Parental Leave: 20 weeks parental leave for primary carers.
* Wellness: Discounts on health insurance and gym membership plans.
We're driven by our purpose – to build futures and protect what matters. Our guiding principles are at the heart of everything we do.
This is a unique opportunity to join our organization and make a meaningful contribution to our mission.