As a Senior Applications Operations Coordinator, you will oversee the support and operational management of business‐critical COTS and SaaS applications across key enterprise functions. This role leads a team of Digital Support Specialists while working closely with stakeholders' project teams and vendors to ensure systems remain reliable, secure and aligned with business needs.
Key Responsibilities
* Lead mentor and manage a team of Digital support specialists delivering technical support and service excellence
* Oversee troubleshooting and resolution of complex incidents across COTS and SaaS platforms
* Manage relationships with system owners and key stakeholders across business functions
* Govern the transition of new applications into steady state operational support
* Implement monitoring, alerting and observability capabilities to enable proactive support
* Conduct root cause analysis for major or recurring incidents and drive long‐term solutions
* Develop and maintain operational documentation, support workflows and knowledge base resources
* Assess operational risks and support decisions related to system lifecycle management
* Provide operational input into architecture and design decisions for enterprise platforms
* Monitor technology trends and recommend improvements to support business growth and continuity
Required Qualifications & Competencies
* Bachelor's Degree in Computer Science, Information Technology, Engineering or related field of experience
* Extensive experience in Digital Operations and Application Support roles
* Experience leading a Digital or IT Operations team
* Experience resolving complex issues across enterprise software platforms, networks, or infrastructure
* Familiarity with Cloud‐based solutions, SaaS platforms, and Enterprise Application environments
* Knowledge of APM practices, ITIL practices, and Ticketing platforms
* Leadership and team management capabilities
* Strong communication skills with the ability to translate technical concepts into clear solutions
* Ability to manage major incidents in high‐pressure operational environments
* Customer‐focused approach to delivering high quality technical support
Working Conditions
* Perth‐city based role offering great WFH flexibility options
* Standard Monday to Friday working hours in state‐of‐the‐art high‐rise buildings
#J-18808-Ljbffr