Job Opportunity: Customer Support Officer
We are seeking a dedicated professional to manage incoming and outgoing communications, provide exceptional customer service, and direct administrative activities in the office while learning and growing their experience in the transport and logistics industry.
* Key Responsibilities:
* Manage incoming and outgoing communications including emails, phone calls, and mail distribution.
* Assist management and staff with various administrative tasks including data entry, filing, and document preparation.
* Provide exceptional customer service by handling inquiries, assisting clients, and resolving issues in a friendly and professional manner.
* Work with various teams to ensure smooth operations.
* Assisting with invoicing clients, tracking payments, and managing accounts receivable.
* Implement quality control measures to ensure work meets industry standards and client expectations.
Skill Requirements:
* Ability to manage multiple tasks, prioritize responsibilities, and maintain efficient workflows.
* Strong verbal and written communication skills, essential for interacting with various stakeholders.
* Basic to advanced Microsoft Office skills (Word, Excel, PowerPoint and Outlook).
* Aptitude for identifying issues and developing solutions to address challenges in day-to-day operations.
Benefits:
* Competitive pay rates.
* Opportunities for career advancement and professional development.
* Supportive and collaborative team environment.
* Health insurance discounts.