Do work that Matters. CommBank’s Financial Crime Operations team is looking for an Executive Manager to join and lead our Enhanced Customer Due Diligence (ECDD) and Know Your Customer (KYC) Operations teams. Financial Crime Operations (FCO) is a team of 2000 Operations Professionals and leads the Group’s approach to managing Anti-Money Laundering, Counter Terrorism Financing (AML/CTF) and Sanctions risks and obligations through the provision of operational services across the Customer Lifecycle. The Scope of work includes Onboarding and KYC, Enhanced Customer Due Diligence (ECDD), Ongoing Due Diligence including Transaction Monitoring (TM), Customer and Payment Screening and periodic KYC Refresh. The Role. As an Executive Manager in Financial Crime Operations, you will be part of the FCO leadership team, leading the ECDD and KYC teams. You will have 4 direct reports while indirectly leading ~250 FTE and will additionally be accountable for activities executed by partners including CBAi. You will also drive productivity, champion operational excellence and forge and maintain strong relationships with key stakeholders across CommBank’s RBS, Business Bank and Bankwest business units. Particularly the Group’s Financial Crime Compliance community including Line 1 risk and business stakeholders as well as Line 2 Operational Risk and Compliance and Line 3 Audit colleagues. These strong working relationships will enable Financial Crime Operations to continue having an end customer focus and providing quality service. What your Role Will involve: Financial crime management & obligations to assist in the identification of relevant financial crime risks Embed and execute a strategy to help deliver and meet the Groups Key Performance Indicators. Represent FCO at senior briefings and committees and directly contribute by providing insight and utilising your financial crime expertise to recommend pathways to senior leaders Develop & mentor a dynamic group of leaders who are responsible for large, scaled operations teams to ensure healthy development and growth of skills and acumen Drive an agenda to ensure the highest quality outcomes to ensure compliance with regulatory requirements and valuable intelligence Enhance productivity outcomes Embed a customer mindset across the team including the impact on customer in vulnerable circumstances Develop an understanding of current Standard Operating Procedures and escalate process deficiencies and risks and, where appropriate, develop and implement plans to mitigate identified risks. What will you need to succeed in this role. Deep Financial Crime experience. Experience leading large, scaled operations teams or in second line of defence (FCC). Familiarity with project and / or change management communication Managing teams effectively to prioritise business outcomes Your Development and Career Progression: At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion. We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 26/08/2025