OverviewWe are seeking a dynamic and guest-focused Front Office Duty Manager to join our team at ibis Styles Brisbane.
In this hands-on leadership role, you will oversee the day-to-day operations of the Front Office, ensuring seamless guest experiences, efficient team performance, and adherence to Accor service standards.ResponsibilitiesLead and support the Front Office team to deliver exceptional guest service.Manage daily operations such as check-in/check-out, billing and reporting.Handle guest enquiries and resolve issues professionally and promptly.Coordinate with other departments including Housekeeping, F&B;, Sales, Reservations and Finance to ensure smooth operations.Train, mentor and develop the team, fostering a positive Heartist culture.Drive revenue through upselling and loyalty engagement.Ensure compliance with WHS, security and Accor brand standards.QualificationsYou will bring previous experience in a hotel Front Office as a Duty Manager.Strong leadership, communication and problem-solving skills.Proficiency in hotel systems; Opera and Accor systems is an advantage.Ability to work a versatile roster including weekends and evenings.Passion for hospitality and delivering outstanding guest experiences.Employee BenefitsDaily lunch options providedStaff discounts in the restaurantAccor employee staff rates at any Accor property worldwideFood and Beverage discounts at Accor outletsInner city location - public transport options at our doorFriendly and inclusive teamCareer growth and learning and development
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📌 Front Office Duty Manager
🏢 Accor
📍 Brisbane