A respected Australian-owned MSP is seeking a Level 3 Technical Support Engineer to join their close-knit team in North Geelong. This hands-on role will involve acting as the senior escalation point for complex technical issues, troubleshooting advanced Windows infrastructure, and providing mentorship to junior engineers. The ideal candidate should have over 5 years of IT experience and the ability to manage high-pressure incidents while delivering exceptional customer service. This position offers hybrid flexibility and opportunities for growth in technical leadership.#J-18808-Ljbffr