The position provides efficient, effective, front‐facing fair‐trading services in a busy regional office.
* Act as first point of contact for Office of Fair Trading (OFT) counter, telephone, and email enquiries.
* Provide accurate and relevant information and advice to clients and consumers about OFT's legislation, services, policies, procedures, forms, fees etc.
* Conciliate complaints between consumers and traders.
* Undertake searches of OFT databases and issue official certificates and permits.
* Receipt monies in accordance with relevant government legislation and associated policies and procedures.
* Process forms relating to OFT regional business, undertake retrievals and filing, and provide general administrative assistance and other support as required.
* Contribute to the OFT's community and industry education and engagement activities.
* Undertake proactive compliance inspections of less complex trading environments and assist with investigations into possible breaches of OFT legislation.
* Prepare correspondence, reports and other documentation.
* Support and assist other OFT officers in the conduct of their duties.
* Develop and maintain a working knowledge of OFT legislation, regulations, policies and procedures.
Applications remain current for 12 months.
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