Job Opportunity
About Us
* We help women, trans women, and other feminine-identifying people living with trauma through experiencing any combination of: Homelessness, Domestic violence, Alcohol and substance dependency, or Connection with the corrections system.
Our current domestic violence, homelessness and AOD health treatment programs range across a variety of settings, such as crisis support, transitional or head tenancy accommodation, day programs, counseling and outreach support. This allows us to provide holistic wrap-around, trauma-informed care within an integrated service system.
We deliver these complex services within a human rights and gender-sensitive framework, with advocacy at the forefront. All services are based on a theoretical model of recovery, respect and empowerment. This includes encouraging self-help to our clients and assisting in minimizing the effects of institutional discrimination or disadvantages, and its associated harm.
About You
* You will have experience in community housing or the social services sector.
* You hold a Diploma in Community Services (Social Housing) or equivalent qualification.
* You have experience of working with women with high and complex needs, particularly with homelessness, AOD, mental health, sexual assault, domestic violence, incarceration and women from diverse backgrounds from within a feminist framework.
Position Summary
The Tenancy Management Officer provides day-to-day Tenancy management and service coordination for residents and is responsible to ensure that all assigned properties are operated in an efficient, cost-effective manner.
The Tenancy Management Officer is also responsible for the maintenance of tenancy processes and systems, undertaking data collection, providing advice and information to residents, providing lease agreements, managing rental payments and debts, undertaking quarterly inspections of Toora properties, and reporting on tenancy and maintenance issues and operates within a team environment to achieve organisational goals and objectives.
Key Responsibilities
* Maximise rental income by maintaining high occupancy rates and minimising vacancy loss, bad debt, and rental concessions inclusive of daily arrears management and bond management.
* Preparation and regular review of Occupancy Agreements including proficient use of Centrelink's CPAY services.
* Conduct quarterly inspections with a high level of detail.
* Conduct rent reviews bi-annually.
* Liaise with Housing ACT and other stakeholders on property-related issues as required.
* Ensure the service aligns with organisational policies, with a strong emphasis on professional boundaries and minimising risks of vicarious trauma.
* Deliver tenancy services in accordance with community housing best practice, and in alignment with Toora's model of care and approved intervention methods.
Required Skills and Qualifications
* You will have experience in community housing or the social services sector.
* You hold a Diploma in Community Services (Social Housing) or equivalent qualification.
* You have experience of working with women with high and complex needs, particularly with homelessness, AOD, mental health, sexual assault, domestic violence, incarceration and women from diverse backgrounds from within a feminist framework.
Benefits
* ACT Community Sector MEA Level 4 salary.
* $85,120 - $91,586 per annum, plus superannuation.
* Salary packaging available and 5 Weeks Annual Leave entitlement.
* Free onsite parking.
Job Functions
Community development
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