About the Role
Collaborate and manage the team to perform effectively, engage with multiple teams, and contribute to key decisions. Provide solutions across teams while embracing System Design. Help shape remarkable experiences.
Key Responsibilities
* Design end-to-end services that are user‐centred, efficient, and aligned to business objectives.
* Partner with innovation designers and operations teams to create bespoke content and customised experiences.
* Map current and future state services, customer journeys, and service blueprints.
* Plan and execute workshop logistics to ensure an immersive and smooth journey for clients.
* Facilitate discovery, co‐design, and design workshops with users and stakeholders.
* Foster long‐term client relationships through thoughtful and innovative experience design.
* Translate user needs, insights, and research into service design concepts and improvements.
* Collaborate with product, delivery, and technical teams to embed service design into delivery.
* Identify service pain points, risks, and opportunities for improvement; ensure services meet accessibility, usability, and inclusion standards.
* Support implementation by providing clear service artefacts and design guidance.
* Drive continuous improvement through measurement, feedback, and iteration.
Skills & Qualifications
* Strong experience with service design tools and methods (e.g., journey mapping, service blueprints).
* Master proficiency in System Designs.
* A minimum of 4 years of experience in related skills.
* Experience facilitating workshops and engaging diverse stakeholder groups.
* Strong understanding of human‐centred design and user research practices.
* Experience working in Agile or multidisciplinary delivery teams.
* Familiarity with accessibility and usability standards.
* Strong communication, storytelling, and facilitation skills.
* Ability to translate complex services into clear, user‐focused designs.
* Bachelor's Degree in a relevant field of studies or minimum required level of experience.
Bonus Points If You Have
* Advanced proficiency in creative problem solving.
* Intermediate proficiency in project coordination.
* Advanced proficiency in client engagement.
* Intermediate proficiency in workshop facilitation.
* Beginner proficiency in innovation strategy.
Mandatory Requirements
* Australian Citizen with Baseline Security Clearance.
All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialised skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Accenture Benefits
* Progressive Employee Benefits covering health, wellbeing, progressive leave options, and sustainability.
Equal Employment Opportunity Statement for Australia
At Accenture, we recognise that our people are multi‐dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. We encourage applications from all people and are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation, and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please contact us on +61 2 9005 5000. To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.
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