About The Role
Customer Experience Manager | Dan Murphy's Bundoora (Lancaster Gate) | Share your spirit
As one of our Customer Experience Managers, you'll channel your engagement and entrepreneurial spirit to create tailored in-store customer experiences and inspiring merchandising that keep our community returning to Dan's.
We're looking for a passionate people leader who has a genuine desire to make better happen for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick‐start a career adventure with Dan Murphy's.
The Role
* Motivate and lead your team to deliver a world‐class customer experience which promotes customer loyalty and contributes to revenue growth.
* Encourage the team to invest in education and to dream big about their career – because working at Dan's is an adventure.
* Lead the way with in‐store tasks, delivering regular coaching and mentoring to the store team to inspire them to continuously improve.
* Create an environment that enables the team to come as they are, because you know that diversity is the magic that makes good culture.
* Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making.
The You
* Use initiative and intuition to understand your team and inspire them to make a difference for each other and our customers.
* Be passionate about people development and motivate others to dream big and reach their potential.
* Be no stranger to a fast‐paced environment and use forward‐thinking in your decision making.
* Bring energy to those around you by being authentic and always doing the right thing for your team, customers and community.
* Use an inspiring and collaborative approach to communication and drive your team's commitment.
How We Take Care Of Our People
As part of the team you'll receive an exclusive discount card for Dan Murphy's, BWS and other Endeavour Group brands, including ALH pubs, as well as discounts from Woolworths and Big W. You'll also have access to Endeavour Wellbeing Support via our Employee Assistance Program, which offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy's and the wider Endeavour Group network.
Candidates will be required to complete a functional screening assessment as part of the recruitment process.
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