This role presents a key leadership opportunity within the firm, responsible for ensuring the delivery of a high‐quality, efficient and professional workplace experience. As the Corporate Services Manager, you will oversee the operations, environment and service standards that support our people and strengthen the firm's reputation with clients and visitors. With significant scope to lead a high‐performing team, optimise operational systems and uphold excellence across our facilities and front‐of‐house functions, this position offers the chance to make a valued and visible contribution to the firm.
An excellent opportunity exists for a full‐time Corporate Services Manager to lead our Corporate Services team, overseeing day‐to‐day operations, facilities management and front‐of‐house services that support a high‐quality workplace experience. You will manage the systems, environments and service standards that assist our people and enhance interactions with clients and visitors, ensuring smooth delivery across all corporate service functions. Managing a dedicated team and refining processes to maintain excellence in our facilities and front‐of‐house operations, this role offers the chance to make a meaningful and visible contribution to the firm.
In this role, you will:
* Lead the corporate services function, including reception, mailroom, print/production and administrative support, ensuring consistently high standards of service delivery
* Oversee the firm's office and facilities operations, maintaining a professional, safe and well‐presented environment that enables effective work and client interaction
* Uphold and enhance the client experience through polished front‐of‐house practices, well‐managed meeting spaces and reliable hospitality services
* Lead, coach and develop the Corporate Services team to build capability, performance and a collaborative, service‐oriented culture
* Deliver operational improvements by optimising workflows, procedures and workplace systems in partnership with IT, People & Culture and Knowledge Management
* Oversee vendor and supplier arrangements to ensure service quality, value and operational continuity
* Support corporate events, firm‐wide activities and catering requirements to deliver well‐executed and professional experiences
* Promote WHS and compliance by ensuring safe work practices, readiness for emergencies, and adherence to regulatory and firm requirements
* Contribute to operational planning, budgeting and risk management, ensuring services are delivered efficiently and aligned with firm priorities
You will bring:
* Proven experience in office management, facilities, operations or corporate services within legal, professional services or a similar high‐service environment
* Strong leadership skills with the ability to coach, support and develop a high‐performing team
* Excellent organisational, problem‐solving and prioritisation abilities, with a calm and professional approach under pressure
* High‐level communication and interpersonal skills, with the ability to build trust and strong working relationships across the firm
* Experience in vendor management, budgeting, cost control and negotiating service agreements
* A proactive, solutions‐focused mindset with high attention to detail and a commitment to delivering quality outcomes
As a multi-award winning firm — including 5-Star Employer of Choice 2025 (HRD Australia & Australasian Lawyer) and multiple 2025 Beaton Client Choice Awards — Cooper Grace Ward is proud to support our people with a range of benefits:
* Wellness facilities, onsite classes (including yoga and mindfulness), and an EAP program
* Flexible work arrangements to help balance work and life
* Salary continuance and competitive parental leave
* Purchased leave program (pre‐tax), novated leasing, and corporate medical insurance
* Networking and social events, plus a genuinely supportive and fun team culture
About Cooper Grace Ward
Cooper Grace Ward is a leading independent law firm based in Brisbane. We are a full‐service law firm providing a range of legal service to clients nationally and internationally. We are a vibrant, energetic, growing and diverse team committed to supporting and developing our people to meet the changing needs of our clients. We take personal responsibility and pride in our work and have fun while we do it. We strive to be leaders in everything we do, and our impressive achievements can be viewed on our website.
Our workplace policies and strong values foster a safe and inclusive work environment. Cooper Grace Wards hires a diverse workforce, including people of all genders, ages, cultures, ethnicities, those who identify as Aboriginal or Torres Strait Islander, LGBTIQ+ and people with disabilities.
If this sounds like a team you'd like to be a part of and you value mutual respect, curiosity and excellence like we do then we would like to talk with you.
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