Add expected salary to your profile for insightsOur ClientBased in Melbourne’s South Eastern suburbs, our client is a well-established and rapidly growing organisation with a strong national footprint. Operating in a specialised and essential service sector, they support a wide network of brands and business units. The company prides itself on its commitment to operational excellence, customer service, and continuous improvement, all within a collaborative and high-performance culture.The business is currently seeking a Collections Team Leader to join its dynamic team, playing a pivotal role in managing credit operations across multiple business streams.You’ll report into an experienced and supportive senior manager who brings a wealth of leadership expertise from both private and listed environments. Known for their calm and empowering leadership style, they have a strong track record of developing talent, leading teams through change, and driving meaningful improvement across systems and people. This is a fantastic opportunity to work alongside someone who values accountability, transparency, and team growth.The role is based 4 days on site and 1 day working from home, providing a healthy balance of team interaction and flexibility.The RoleYou will be responsible for leading a team of up to 8 and driving key collections activity across multiple brands and ERPs. Your role is critical in reducing aged debt, supporting customer and operational relationships, and improving the efficiency and effectiveness of collection processes.Your key responsibilities will include, but are not limited to:Leading a collections team of up to 8 in a high-volume environmentOverseeing adherence to trading termsReducing aged debt and improving DSO across business unitsManaging escalated customer queries and account reconciliationsSupporting ERP system improvements and credit function transitionsContributing to process optimisation and automation initiativesReporting on team performance, aged debt metrics, and SLA deliveryCoaching and developing your team through ongoing changeWhy Should You Apply?Leadership With PurposeYou’ll lead a skilled, energetic team and play a pivotal role in shaping credit processes across a broad business landscape.Complexity & ScaleWith multiple ERPs and business units, this role is suited to someone who thrives in a high-volume, fast-moving environment.Impact & InnovationThis role offers exposure to group-wide projects, system integrations, and the chance to streamline and automate credit operations.Career DevelopmentWork closely with leadership team who are passionate about talent development and growth.Culture That Values YouThe team is collaborative, customer-focused, and constantly looking to improve. You’ll be encouraged to bring ideas forward and make a difference.Flexible WorkingEnjoy the balance of 4 days onsite and 1 day working from home — supporting connection and focus.The Successful CandidateYou will be a proven people leader with experience in large, complex environments - ideally with a strong background in high-volume collections or shared services.You enjoy leading through change, developing team capability, and navigating complexity across systems and stakeholders. You are curious, solution-focused, and thrive on driving both performance and process improvement.Key Skills and Experience:3+ years in a Credit / Collections leadership roleExperience in trade credit / high-volume AR environmentsStrong Excel and financial analysis skillsProven ability to coach and develop team membersFamiliarity with ERP systems and process improvement initiativesExcellent stakeholder management and communication skillsCommercial acumen and ability to drive resultsCurious mindset with a drive for continuous improvementIf this sounds like your next leadership challenge, apply now via the link.Follow the Align Talent LinkedIn page for more job opportunities and updates: www.linkedin.com/company/aligntalent.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.What can I earn as a Collections Team Leader?
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