Company description:
At Komatsu Australia you'll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.
Job description:
The Opportunity
Komatsu has the opportunity for a Product Support Advisor as part of our Tier 1 Rio Tinto team.
Your role will be managing the fleet health of all Komatsu equipment by way of providing on-the-job technical assistance for the maintenance personnel in fault finding including major component change outs, maintenance & operating practices.
You'll assist personnel to resolve parts sourcing issues and resolve technical information sourcing issues.
As a Product Support Advisor you'll be off the tools as the go-to machine expert.
Key responsibilities:
* Involvement in repair process on local dealer machinery
* Assistance in administration of warranty
* Understanding and forecasting the scheduled downtime
* Feedback on service personnel
* Optimisation of machines & machine system monitoring
Roster: 8:6 FIFO - Day shift only
Role Located: Pilbara
Komatsu benefits:
* Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
* Financial: Income Protection Insurance provided through our company superannuation fund.
* Career: Recognition, awards, flexibility, further education studies and internal career development.
* Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
* Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
* Yearly Bonus: Potential to receive a yearly bonus.
* Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
What You Bring:
* Hold a Trade or Engineering Qualification or background
* Have sound knowledge and experience of Komatsu haul trucks or diggers
* Have worked on Mine Site/s in the WA Mining Industry
* Self-motivated with good initiative as well as strong team player attitude with drive and professionalism to excel
* Always have a high standard of Customer service whilst always promoting Komatsu Products and Services
* Demonstrated problem solving skills
* Ability to demonstrate a strong commitment to O.H.S always
* Ability to work away remotely at the customer site
* Have strong negotiation skills and attention to detail
Ready to get started? Simply hit the apply now button
Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.