We're seeking forward-thinking professionals who can connect with customers and colleagues while upholding courageous integrity daily.
Job Summary
This role offers an excellent opportunity to make a difference as a Personal Banking Consultant at our Glen Waverley Branch in Australia.
Key Responsibilities
* Contribute to fulfilling customer needs by providing personal banking products and services with a customer-centric approach.
* Introduce, promote, and assist customers with digital banking solutions to meet their needs.
* Participate in ongoing training and development plans.
* Provide a seamless end-to-end customer experience by advising them on appropriate products and services.
* Serve as the brand ambassador for HSBC in our branch by liaising directly with customers.
* Effectively manage customer feedback and enquiries.
Requirements
* A proven ability to multitask and strong attention to detail.
* The capacity to understand and provide solutions to meet individual customer needs.
* Chinese language skills are desirable.
* A proven track record in customer excellence gained in banking, sales, hospitality, or retail.
* The Higher School Certificate or equivalent certification is required.
* A passion for delivering first-class customer service and making a difference.
* The desire to develop financial expertise and grow your career.
About Us
Vacancyoptions operates in Australia and offers various benefits including competitive pay, flexible working culture, and employee benefits such as market-leading subsidised private health cover, enhanced parental pay, and support when returning to work.