SummaryAvanade is growing, and we seek passionate and driven technology professionals to join our Managed Services team delivering continuous value to our client's businesses.We are seeking a skilled and proactive Support Engineer with expertise in Microsoft Dynamics 365 Customer Service and Dynamics 365 Contact Center, related logic apps, and D365 integrations to join our team.As an experienced Microsoft D365 support Engineer within our Business Applications Practice, you will bring support experience to the technical delivery of enterprise scale solutions into public, hybrid, and secure cloud environments. You will be responsible for working closely with customers to provide a high touch managed services partnership model and ensure a great customer experience.As a Dynamics 365 Customer Service & Contact Center Managed Services support engineer, you'll play a pivotal role in supporting and optimising our clients' customer engagement platforms. You will provide ongoing operational oversight, proactively enhance Dynamics 365 Customer Service and Contact Center capabilities, streamline workflows using Logic Apps and D365 integrations, and deliver expert guidance on best-practice service operations. You'll troubleshoot issues, manage configurations, improve automation with Power Automate, and ensure that the solutions evolve to meet clients' changing business needs. You'll collaborate closely with cross-functional teams to deliver reliable, high-quality managed services across medium to large enterprises, within a culture that values collaboration, innovation, and continuous learning across the Microsoft Business Applications ecosystem.Key ResponsibilitiesProvide L2/3 expert operational support and guidance across Dynamics 365 Customer Service, Dynamics 365 Contact Center, and D365 integrations with logic apps within a managed services environment.Work seamlessly with delivery teams while independently owning day-to-day platform operations and client interactions.Operate, refine, and optimise Dynamics 365 configurations, unified routing, case management, and contact center capabilities to maximise performance and user productivity.Support ongoing business process improvements, service optimisation initiatives, and lifecycle management across Dynamics and Power Platform solutions.Take ownership of managed application services, continuously driving service quality and delivering exceptional client experiences.Proactively identify system issues, trends, automation opportunities, and enhancement areas, implementing improvements that strengthen platform efficiency and operational excellence.Pivotal to the role is your ability to effectively communicate to technical and non-technical stakeholders, both verbally and in written form.
Your passion for supporting clients and shaping the ongoing continual improvement of our clients' solutions is what is required for this role